Job
- Level
- Senior
- Job Feld
- IT, Project, DevOps
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle entwickelst du effiziente, AI-gestützte Prozesse auf der Salesforce-Plattform, überwachst die Implementierung von Innovationen und optimierst die Partnererfahrung durch agile Methoden und präzise Dokumentation.
Job Technologien
Deine Rolle im Team
- The CRM and Business Excellence team in Zalando's Partner Platform Business is looking for a Senior CRM Process Owner to bridge the gap between core Salesforce platform development and strategic business operations.
- Your mission is to drive revenue operations and build scalable processes, optimizing partner experiences through AI-enabled efficiency and productivity improvement initiatives.
- Join us to lead high-impact projects powered by Agentforce and advanced data automation, elevating our strategic growth through cutting-edge technology.
- Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud.
- Proactively identify and replace 'offline' processes (like manual spreadsheets or disconnected tools) with integrated Salesforce solutions to ensure a single source of truth.
- Evaluate systemic impact: Assess how new features or process changes affect downstream systems, such as BI reporting or revenue recognition, ensuring no disruption to the ecosystem.
- Drive AI-Enabled Innovation: Oversee the functional implementation of cutting-edge Salesforce technologies, such as Agentforce and Einstein, to automate partner segmentation and drive operational ROI.
- Design intuitive workflows and Salesforce configurations (validation rules, page layouts, flows) that prioritize user experience and data integrity.
- Standardize Documentation: Map business processes using industry standards (like BPMN) to maintain a clear, scalable landscape of our operations.
- Maintain Data Integrity: Oversee data management practices at the entry point to ensure high-quality data for operational dashboards and executive reporting.
- Bridge the Business-Tech Gap: Act as the primary liaison between non-technical business units and engineering teams, translating requirements into precise execution tickets and user stories.
- Coordinate Cross-Functional Releases: Ensure successful go-live strategies by managing releases and preparing documentation to drive high user adoption.
- Own Quality Assurance: Lead User Acceptance Testing (UAT) to ensure that technical deliverables perfectly align with the original business requirements.
- Manage Stakeholders: Navigate complex environments to achieve consensus on process changes, balancing competing priorities across different business units.
- Empower End-Users: Create and deliver engaging training sessions and accessible documentation to ensure high adoption rates and minimal friction.
- Deliver Actionable Insights: Build and maintain Salesforce dashboards and list views that provide managers with real-time visibility into team performance and pipeline.
- Mentorship: Support the growth of junior process managers and consultants by sharing best practices in process mapping and Salesforce configuration.
Unsere Erwartungen an dich
Qualifikationen
- Technical Proficiency: Proven track record of implementing Salesforce Flows, configurations and AI-driven automation via Agentforce or Einstein to drive productivity.
- Certifications: Required Salesforce Certified Administrator and Platform App Builder; Sales or Service Cloud Consultant certifications are highly preferred.
- Stakeholder Impact: Exceptional ability to influence senior leadership by translating technical AI capabilities into clear business value and operational ROI.
Erfahrung
- Expertise: 5+ years in Salesforce Platform Development, experience building standardized intervention playbooks for partner performance and monetization.
- Methodology: Strong experience in Agile/Scrum environments, proficient in managing backlogs in Jira and mapping processes in Signavio/Other process mapping tools.
- Analytics: Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated as we look to drive deeper data-driven insights for our partner ecosystem.
Unser Angebot
- Zalando provides a range of benefits, here's an overview of what you can expect.
- Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration.
- Work from abroad for up to 30 working days a year.
- 27 days of vacation a year to start.
- Relocation assistance available (subject to prior agreement).
- Family services, including counseling and support.
- Health and wellbeing options (including Gympass).
- Mental health support and coaching available.
- Drive your development through our training platform and biannual peer-to-peer review.
Benefits
Work-Life-Integration
Essen & Trinken
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Zalando SE
Zalando is die europäische Online-Plattform für Mode, die Kunden, Marken und Partner in 17 Märkten verbindet.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Handel
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Gesamt
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Culture
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3.1Career Growth
2.6
Senior CRM Process Owner
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
