Job
- Level
- Erfahren
- Job Feld
- Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
Job Technologien
Deine Rolle im Team
- Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.As a Tier2 Technical Support Engineer to join our team. The ideal candidate will have relevant experience and a strong technical background. This is a role that needs someone with a strong desire to be hands on and the patience to solve customer and partners concerns with a can-do attitude.
- What You'll Do
- Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools
- Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving
- Collaborate closely with the relevant R&D team, Partner Success, and operations departments to respond to customer escalations.
- Track, follow and improve SLA & KPIs to measure team success
Unsere Erwartungen an dich
Qualifikationen
- Scripting in Bash/Python for management and automation tasks ( including, but not limited to, configuration gathering, upgrades, log-parsing & analysis)
- A multitasker, hands-on problem-solver, and process oriented
- Have a can-do attitude, great communication skills, and a creative mind to solve problems
- Fast learner and passionate about adopting new technologies
Erfahrung
- 3+ years of experience in technical support
- Hands-on experience with different operating systems (linux preferred)
- Relevant experience and working in a Cloud & SaaS environment
- Experience with the following: AWS, Jenkins, Coralogix, SQL
Job Standorte
Standort Berlin
Deutschland
Das ist dein Arbeitgeber
Via Transportation, Inc.
Via ist ein führendes Unternehmen im Bereich Personenverkehr und IT-Systeme. Wir bieten innovative Lösungen für gemeinsame Fahrten (Ridepooling) an. Unsere hochentwickelten Technologien ermöglichen es uns, effiziente und kostengünstige Transportmöglichkeiten anzubieten.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Technical Support Engineer
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
