Job
- Level
- Erfahren
- Job Feld
- IT, Application, DevOps
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Hamburg, Köln
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle unterstützt du Vertriebsteams als technischer Berater und architektierst maßgeschneiderte Lösungen, um komplexe Kundenanforderungen in skalierbare Integrationen zu übersetzen und technischen Erfolg zu gewährleisten.
Deine Rolle im Team
- As a Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams - enabling large customers to understand and realize the value of Trustpilot's platform during the sales process.
- You move beyond tactical support to become a trusted advisor, bridging technology and business outcomes to ensure every deal is both commercially and technically sound.
- Your mission is to architect technical success by translating complex customer needs into tailored solutions, designing scalable integration approaches, and delivering the technical credibility that drives confidence and conversion.
- This is a high-impact, customer-facing role where success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation.
- Partner with Enterprise Account Executives to uncover deep customer needs, system environments, and complex integration requirements.
- Develop clear, scalable solutions that meet business objectives and align with technical feasibility.
- Deliver tailored demos and presentations that articulate Trustpilot's value, flexibility, and ROI to technical and non-technical stakeholders.
- Lead and support pilot programs to validate functionality, integration, and measurable impact prior to contract signature.
- Act as a trusted advisor throughout the sales cycle, proactively resolving technical blockers and answering complex system questions.
- Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and a seamless transition post-sale.
- Maintain accurate documentation for proposed solutions and specific integration requirements to ensure long-term customer success.
- Capture recurring customer feedback and technical insights to inform global product development and roadmap prioritization.
Unsere Erwartungen an dich
Qualifikationen
- Fluent in English plus at least another language (e.g. German, Spanish, Dutch, Italian, Danish, Swedish).
- Strong technical foundation with an understanding of APIs, web integrations, data flows, and common SaaS architecture.
- Excellent communication and presentation skills, with the ability to translate technical concepts into tangible business value for large, complex organizations.
- Customer-centric and commercially aware, with a strong ability to solve complex problems under pressure.
- Comfortable managing multiple sales opportunities and diverse stakeholders simultaneously.
- An organized, proactive team player who is motivated by solving customer challenges through innovative technology.
Erfahrung
- You have proven experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
- Experience collaborating effectively across Sales, Product, and Customer Success functions.
Unser Angebot
- Real ownership: influence how we grow in a top-priority region.
- Competitive compensation package + bonus.
- 20 days holiday with an additional 8 days after 6 months of continuous employment.
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist.
- Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense.
- Health benefit of 50€ a month which you can use to spend on anything that supports positive health.
- Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan.
- Prime location with stunning views of the Alster in a brand-new office space.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Trustpilot
Trustpilot bietet eine Plattform, die es Unternehmen ermöglicht, Kundenfeedback zu sammeln und zu veröffentlichen, um die Entscheidungsfindung der Kunden zu unterstützen und die Unternehmensqualität zu steigern.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Solution Engineer
- Ort
- Hamburg, Köln
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
