Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Holzminden
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle bist du für die direkte technische Unterstützung vor Ort verantwortlich, löst Hardware- und Softwareprobleme und sicherst einen reibungslosen Betrieb der IT-Arbeitsplatztechnologie.
Job Technologien
Deine Rolle im Team
- As an IT Onsite Technician, you will be the face of IT support, providing hands-on technical assistance that keeps our employees productive and our workplace technology running smoothly.
- You will deliver second-level onsite support by resolving hardware, software, and workplace IT issues that require physical intervention, ensuring incidents and service requests are handled efficiently and within agreed service levels.
- Working closely with the Service Desk, infrastructure teams, and external vendors, you will install, configure, troubleshoot, and maintain end-user devices, support workplace setups, and contribute to hardware lifecycle activities, including deployments, replacements, and decommissioning.
- You will also play a key role in onboarding new employees, supporting local IT projects and rollouts, and maintaining accurate asset inventory and technical documentation.
- This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with users, and delivering outstanding IT support in a collaborative environment.
Unsere Erwartungen an dich
Qualifikationen
- You enjoy troubleshooting technical issues, working directly with end users, and ensuring technology enables people to perform at their best.
- You bring:
- Strong knowledge of Windows operating systems, laptops, desktops, mobile devices, printers, monitors, docking stations, and other end-user equipment.
- Familiarity with IT Service Management (ITSM) tools and ticketing systems, with the ability to prioritize and manage multiple requests while meeting SLAs.
- Basic understanding of networking concepts, Active Directory, Microsoft 365, and endpoint management solutions.
- Excellent troubleshooting and problem-solving skills with a proactive and structured approach.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A collaborative mindset and the ability to work effectively with Service Desk teams, infrastructure specialists, and external vendors.
- Fluency in English; additional local language skills are a plus.
Erfahrung
- You are a customer-focused IT professional with hands-on experience providing onsite technical support in a fast-paced business environment.
- Experience providing second-level IT support for hardware, software, and workplace technology.
- Experience with device deployment, imaging, software installation, hardware replacement, and workplace setup.
- Most importantly, you have a service-oriented attitude, enjoy working in a dynamic environment, and take pride in delivering reliable, high-quality IT support that enhances the employee experience.
Unser Angebot
- Competitive salary package aligned with your experience and expertise.
- Hybrid working model with flexibility and work-life balance.
- Private health insurance.
- Opportunity to work with cutting-edge technologies and shape the future of data, analytics, and AI.
- A collaborative and international environment with exposure to global teams and impactful projects.
- The chance to be part of Symrise, a world-leading company where innovation, sustainability, and people are at the heart of everything we do.
- At Symrise, you won't just join a company-you'll become part of a purpose-driven organization where your ideas can create meaningful impact and help shape the future of digital transformation on a global scale.
Benefits
Essen & Trinken
Mehr Netto
Work-Life-Integration
Job Standorte
Das ist dein Arbeitgeber
Symrise AG
Die Symrise AG ist ein international tätiger, börsennotierter Anbieter von Duft- und Geschmackstoffen. Das Unternehmen mit Hauptsitz in Holzminden entwickelt außerdem kosmetische Wirk- und Grundstoffe sowie funktionalitätssteigernde Zusatzstoffe für die Lebensmittelindustrie.
Description
- Unternehmensgröße
- 250+ Employees
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Industrie, Produktion, Pharma, Chemie, Biotech
IT OnSite Support Technician
- Ort
- Holzminden
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
