Job
- Level
- Erfahren
- Job Feld
- IT, Application, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Köln
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Position übernimmst du die Verantwortung für die technische Umsetzung von Kundenmessungen, erstellst Automatisierungsflüsse und sicherst höchste E-Mail-Zustellbarkeit durch präzise Datenintegration und Qualitätskontrolle.
Job Technologien
Deine Rolle im Team
- Own the plumbing behind our customer messaging. You'll make sure every lifecycle flow, integration and data feed across 20+ shops fires correctly, on time, to the right person - so the marketing team can move fast without breaking things.
- Build and maintain automation flows. Set up, QA and troubleshoot lifecycle flows - welcome, abandoned cart, post-purchase, win-back - so they trigger correctly across shops.
- Build and adapt email templates and blocks. Create and modify reusable email blocks and templates (HTML/CSS) - from quick block tweaks the CRM managers ask for, to the occasional new block, to significant variations of existing ones.
- Be the technical partner to the CRM team. Turn the marketers' requests into working templates, dynamic content and segmentation logic, and unblock them when something breaks.
- Own integrations and data feeds. Connect the CRM platform to shop, order and product data via APIs and connectors; keep the sync clean and monitored.
- Guard deliverability. Manage sender reputation, authentication (SPF/DKIM/DMARC), list hygiene and bounce handling so campaigns actually land.
- Put agentic AI to work. Use agentic AI hands-on to speed up how you build, QA and document flows, integrations and templates.
- Monitor and alert. Set up checks so a broken flow is caught by you, not by a customer.
Unsere Erwartungen an dich
Qualifikationen
- Hands-on with a CRM/ESP platform - Emarsys, Iterable, Braze or CleverTap (or a similar enterprise platform; they work in much the same way).
- SQL - you can query and shape the data behind your flows and segments yourself.
- Comfortable with APIs, webhooks and data mapping - you can read a payload and know what's wrong.
- Working knowledge of email deliverability (authentication, reputation, list hygiene).
- Reliable daily overlap with European (CET) hours - our CRM team sits in Riga and Cologne.
- Working-level English for a globally distributed team.
Erfahrung
- Typically 3+ years in CRM/email operations or marketing technology.
- Hands-on, demonstrable experience with agentic AI - workflows you've actually built and run, not just general familiarity with AI tools.
Unser Angebot
- A competitive salary per month, plus a benefits package that includes: Modern CRM stack - Emarsys + integrations, International exposure - globally distributed teams, Latest tooling - including internal AI tools, Local benefits - Health coverage, paid leave & local perks.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Customization Group Alle
Die Customization Group mit Sitz in Köln hat sich auf die Entwicklung und den Betrieb von Lösungen für Mass-Customization und Print-on-Demand spezialisiert. Das Unternehmen legt Wert auf individualisierte Produkte und skalierbare E-Commerce-Prozesse und betreibt mehrere Standorte in Europa und den USA.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Technical CRM Specialist
- Ort
- Köln
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
