Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Langenfeld
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In diesem Job führst du ein Team von Service Desk Mitarbeitern, bearbeitest komplexe IT-Anfragen und optimierst den Support-Prozess für eine zuverlässige und effektive Problemlösung.
Job Technologien
Deine Rolle im Team
- As an IT Team Coordinator - Service Desk, you will be part of our Global IT Support team and play a key role in ensuring incidents and service requests are handled in a structured and reliable manner.
- Your primary focus will be to lead and support the team, ensure smooth day-to-day operations, and step in on more complex cases when required.
- Lead and develop a regional team of Service Desk Specialists.
- Establish clear ways of working, provide constructive feedback, and support team performance.
- Drive continuous improvement of daily operations and team routines.
- Collaborate closely with IT management on priorities and service development.
- Prioritise incidents and service requests, ensuring timely and reliable resolution.
- Handle global tickets and contribute to the global IT support organisation.
- Escalate suspected security incidents to Group Security.
- Identify recurring issues and initiate improvements together with Service Owners.
- Ensure tickets are properly tracked in the ITSM system and users receive regular updates.
- Coordinate onboarding and offboarding processes.
- Support users in complex cases with clear, friendly communication.
- Explain policies and handle requests beyond the standard scope of the team.
- Ensure laptops, phones, and other equipment are prepared and delivered on time.
- Maintain and update asset data in the system.
- Manage local IT equipment and inventory in your region.
Unsere Erwartungen an dich
Ausbildung
- Completed vocational training or a degree in IT (e.g. Computer Science, Business Informatics) or a comparable qualification.
Qualifikationen
- ADA certification or willingness to obtain it with TOMRA's support.
- Solid IT Service Management knowledge; ITIL or similar certification is an advantage.
- Very good knowledge of Windows client operating systems, Office 365 and collaboration tools (Exchange, Teams, O365).
- German at native or fluent level, with very good English skills.
- Excellent communication, leadership and interpersonal skills, with a strong team-oriented mindset.
- High level of customer orientation, empathy, and a solution-focused approach.
Erfahrung
- Strong practical experience in IT, including leading and coordinating IT teams.
- Experience in L2/L3 support; knowledge of servers, storage and networking is a plus.
Unser Angebot
- 12 monthly salaries and a performance-based bonus scheme.
- Accident insurance and company pension plan funded by the employer.
- Relocation support for candidates moving to the region.
- Job security through a permanent contract in a sustainable company.
- Regular feedback, team events, and strong team spirit.
- Additional benefits such as bike leasing and discounts via Corporate Benefits platform.
- Employee Assistance Programme and discounted leisure activities for you and your family.
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Tomra Sorting GmbH
TOMRA wurde 1972 mit einer Innovation gegründet, die mit dem Design, der Herstellung und dem Verkauf von Rücknahmestellen (RVMs) für die automatische Sammlung von Getränkebehältern begann.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Industrie, Produktion, Energiewirtschaft, Umwelt
IT Team Coordinator - Service Desk
- Ort
- Langenfeld
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
