Logo IT am Main GmbH

Engineering Support

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IT am Main GmbH

Job

  • Level
    Erfahren
  • Job Feld
    IT, Support
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    45.000 bis 56.000€ Brutto/Jahr
  • Ort
    Frankfurt am Main
  • Arbeitsmodell
    Onsite

    • Job Zusammenfassung

    In dieser Position koordinierst du technische Anfragen, führst Fehleranalysen vor Ort und bist der erste Ansprechpartner für Kunden am Frankfurter Flughafen bei IT-Support-Themen.

    Job Technologien

    Deine Rolle im Team

    • We are looking for new colleagues to join our Engineering Support. Within our Engineering Operations Unit, you'll become part of our ACT - Airport Competence Team. Here, you'll be the face of our company at Frankfurt Airport, supporting our aviation industry customers. Each Friday we'll meet in our office in Ober-Mörlen and work.
    • Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. A high level of service and quality is essential, as you'll respond to technical inquiries and provide professional guidance to resolve them.
    • Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email.
    • Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions.
    • Respond to basic technical inquiries and guide customers through problem-solving.
    • Document issues, events, and solutions in our ticket system.
    • Forward customer feedback or suggestions to the relevant internal teams.
    • Identify and suggest process improvements.
    • Maintain a high level of professionalism and customer service at all times.

    Unsere Erwartungen an dich

    Ausbildung

    • Education: Secondary school diploma required. IT-related training or a Bachelor's degree in a relevant field preferred.

    Qualifikationen

    • Communication Skills: Ability to explain technical problems and solutions clearly.
    • Calm Under Pressure: Strong nerves and composure in a fast-paced environment.
    • Flexibility & Pragmatism: Adaptable, detail-oriented, and responsible.
    • Customer Orientation: A service mindset with the patience to handle difficult situations.
    • Organizational Skills: Ability to work in a structured, methodical way.
    • Team Spirit: A true team player who enjoys collaboration.
    • Full-time Commitment: 40 hours/week (Mon-Fri), fully on-site at Frankfurt Airport or our HQ in Ober-Mörlen during the first year (no remote work).
    • Windows Proficiency: Confident with Windows and Microsoft Office.
    • Certificates: ITIL V4 certification is a plus.
    • Reliability: Punctuality and a valid driver's license (Class B) are mandatory.
    • Technical Skills: Proficient with office automation tools, databases, and remote control solutions. Strong knowledge of computer systems, mobile devices, and related tech.
    • Languages: Excellent communication skills are essential. Fluent German and English (C1 level or higher) required - our team is very international.
    • Extras: Familiarity with phone, office, or POS software is a bonus.

    Erfahrung

    • Technical Knowledge: Strong understanding of hardware, software, and networking. Experience with Atlassian products (especially Jira Service Management) is a plus.
    • Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role.
    • Background: Previous IT or system administration experience is an advantage.

    Unser Angebot

    • Competitive Salary: Starting at €45.000/year, depending on skills and experience.
    • Career Growth: Opportunities for professional development and leadership.
    • Responsibility: Take ownership and maybe build your own team in the future.
    • Team Spirit: Small, close-knit international team that values collaboration.
    • Onboarding & Training: Comprehensive introduction and ongoing learning.
    • Exciting Locations: Work at Germany's largest airport or in our modern HQ.
    • Perks: Free coffee and beverages at both locations.
    • Events: Regular team events and BBQs.
    • Creative Freedom: Room to innovate and shape team culture.
    • Your Choice of Gear: Select your preferred tech setup.

    Job Standorte

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Standort Frankfurt am Main

      Hessen

      Deutschland

    Das ist dein Arbeitgeber

    IT am Main GmbH

    IT am Main GmbH

    Die IT am Main GmbH bietet spezialisierte IT-Dienstleistungen an, die sich auf IT-Beratung und Remote Workplace Management konzentrieren. Mit einem Fokus auf die Luftfahrtbranche sorgt das Unternehmen für hohe Servicequalität und enge Kundenbeziehungen.

    Description

  • Unternehmenstyp
    Startup
  • Arbeitsmodell
    Onsite
  • Branche
    Internet, IT, Telekom
    • Logo IT am Main GmbH

    Engineering Support

    IT am Main GmbH
    Gehalt
    45.000 bis 56.000€ Brutto/JahrNetto aus dem Bruttogehalt im Inserat mit Steuerklasse I umgerechnet.29.643 bis 35.498 € netto/Jahr · Steuerklasse I
    Ort
    Frankfurt am Main
    Arbeitsmodell
    Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)

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