Job
- Level
- Erfahren
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Onsite
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- 45.000 bis 56.000€ Brutto/Jahr
Job Zusammenfassung
In dieser Position koordinierst du technische Anfragen, führst Fehleranalysen vor Ort und bist der erste Ansprechpartner für Kunden am Frankfurter Flughafen bei IT-Support-Themen.
Job Technologien
Deine Rolle im Team
- We are looking for new colleagues to join our Engineering Support. Within our Engineering Operations Unit, you'll become part of our ACT - Airport Competence Team. Here, you'll be the face of our company at Frankfurt Airport, supporting our aviation industry customers. Each Friday we'll meet in our office in Ober-Mörlen and work.
- Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. A high level of service and quality is essential, as you'll respond to technical inquiries and provide professional guidance to resolve them.
- Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email.
- Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions.
- Respond to basic technical inquiries and guide customers through problem-solving.
- Document issues, events, and solutions in our ticket system.
- Forward customer feedback or suggestions to the relevant internal teams.
- Identify and suggest process improvements.
- Maintain a high level of professionalism and customer service at all times.
Unsere Erwartungen an dich
Ausbildung
- Education: Secondary school diploma required. IT-related training or a Bachelor's degree in a relevant field preferred.
Qualifikationen
- Communication Skills: Ability to explain technical problems and solutions clearly.
- Calm Under Pressure: Strong nerves and composure in a fast-paced environment.
- Flexibility & Pragmatism: Adaptable, detail-oriented, and responsible.
- Customer Orientation: A service mindset with the patience to handle difficult situations.
- Organizational Skills: Ability to work in a structured, methodical way.
- Team Spirit: A true team player who enjoys collaboration.
- Full-time Commitment: 40 hours/week (Mon-Fri), fully on-site at Frankfurt Airport or our HQ in Ober-Mörlen during the first year (no remote work).
- Windows Proficiency: Confident with Windows and Microsoft Office.
- Certificates: ITIL V4 certification is a plus.
- Reliability: Punctuality and a valid driver's license (Class B) are mandatory.
- Technical Skills: Proficient with office automation tools, databases, and remote control solutions. Strong knowledge of computer systems, mobile devices, and related tech.
- Languages: Excellent communication skills are essential. Fluent German and English (C1 level or higher) required - our team is very international.
- Extras: Familiarity with phone, office, or POS software is a bonus.
Erfahrung
- Technical Knowledge: Strong understanding of hardware, software, and networking. Experience with Atlassian products (especially Jira Service Management) is a plus.
- Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role.
- Background: Previous IT or system administration experience is an advantage.
Unser Angebot
- Competitive Salary: Starting at €45.000/year, depending on skills and experience.
- Career Growth: Opportunities for professional development and leadership.
- Responsibility: Take ownership and maybe build your own team in the future.
- Team Spirit: Small, close-knit international team that values collaboration.
- Onboarding & Training: Comprehensive introduction and ongoing learning.
- Exciting Locations: Work at Germany's largest airport or in our modern HQ.
- Perks: Free coffee and beverages at both locations.
- Events: Regular team events and BBQs.
- Creative Freedom: Room to innovate and shape team culture.
- Your Choice of Gear: Select your preferred tech setup.
Job Standorte
Das ist dein Arbeitgeber
IT am Main GmbH
Die IT am Main GmbH bietet spezialisierte IT-Dienstleistungen an, die sich auf IT-Beratung und Remote Workplace Management konzentrieren. Mit einem Fokus auf die Luftfahrtbranche sorgt das Unternehmen für hohe Servicequalität und enge Kundenbeziehungen.
Description
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Engineering Support
- Gehalt
- 45.000 bis 56.000€ Brutto/JahrNetto aus dem Bruttogehalt im Inserat mit Steuerklasse I umgerechnet.29.643 bis 35.498 € netto/Jahr · Steuerklasse I
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
