Job
- Level
- Senior
- Ort
- Köln
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Job Feld
- IT, System
- Anstellung
- Teilzeit / Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
Job Zusammenfassung
In dieser Rolle gestaltest du intelligente Lösungen in der Salesforce Service Cloud, implementierst Automatisierungen, verbesserst die Datenqualität und führst Schulungen für interne Nutzer durch, während du als Senior Ansprechpartner agierst.
Job Technologien
Deine Rolle im Team
- Design and implement scalable configurations, automations and platform governance standards.
- Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality.
- Translate business needs into smart Salesforce solutions - from day-to-day feature requests to large-scale initiatives.
- Lead change management processes, improve documentation and enable internal users through training.
- Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup.
- Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality.
- Collaborate with developers to align declarative and programmatic solutions for sustainable growth.
Unsere Erwartungen an dich
Ausbildung
- Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience.
Qualifikationen
- Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration.
- Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes.
- Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work.
- Fluency in English.
Erfahrung
- 5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc.
Unser Angebot
- Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time or Part-time*) *adapt the option which applies to your position.
- Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location).
- Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway.
- 28 vacation days.
- 5 additional days off at Christmas, New Year's Eve and Carnival.
- Buddy program (an experienced trustee is at your side).
- Individual learning & development opportunities (internal & external trainings, e-learnings).
- Events (Team Events, Unit Events, etc.).
- Health Pass (free online and offline sports, fitness, and health courses).
- Permanent contract with Europe's trusted brand.
Benefits
Work-Life-Integration
Essen & Trinken
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Trusted Shops GmbH
Seit 1999 arbeitet Trusted Shops daran, dass alle Menschen die bestmöglichen Entscheidungen in der zunehmend digitalisierten Welt treffen können. Wir haben mit unserem Gütesiegel inklusive Käuferschutz begonnen: für mehr Orientierung und echte Sicherheit beim Online-Einkauf. Heute bringen wir zusätzlich mit unserem Bewertungssystem echte Transparenz in alle digitalen Bereiche, weit über den E-Commerce hinaus.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 1999
- Unternehmenstyp
- Digitale Agentur
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Beratung, Internet, IT, Telekom
Senior Salesforce Administrator
- Ort
- Köln
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
