Job
In dieser Rolle steuerst du die Überwachung und Behebung von Client-Datenflüssen, analysierst Fehler mit SQL, dokumentierst Verbesserungsvorschläge und kommunizierst eng mit technischen Ansprechpartnern der Clients.
Job-Technologien
Deine Rolle im Team
- You own the monitoring and fixing of defined client data exchanges from start to finish, working closely with Product and Development.
- You build and run the overview of all our client data flows, so errors surface before clients notice them. This covers file imports and exports, inbound and outbound APIs and webhooks, and the internal automations around them. For every error you decide on the right reaction: report it to the client, fix it right away, or get it fixed for good together with Product and Dev.
- You analyse root causes with SQL and logs, document recurring error patterns and write improvement requests for Product and Dev.
- You keep clients informed about failed, missing or rejected deliveries through automated notifications, which you will set up in this role. You discuss integration errors with the client's technical contacts to determine whether a fix is needed on their side or ours.
- You write runbooks so Integration Managers can respond to alerts quickly.
- As you grow into the role, you'll help design the monitoring concept across all flows, extend dashboards and alerts in Grafana, take over fixes from the PM step by step and advise Integration Managers on robust new integrations.
Unsere Erwartungen an dich
Ausbildung
- A Bachelor's degree or equivalent practical experience, plus very good English skills.
Qualifikationen
- Strong SQL skills, you can work through logs and API documentation with confidence.
- A structured, independent way of working, and clear communication with clients' technical contacts.
- Basic GDPR awareness when handling debtor data.
- German at B2+ level, or a strong interest in learning German along the job.
- Knowledge of debt collection or the fintech environment.
Erfahrung
- Experience with Postman, and the ability to read and understand structured data (CSV, XML, JSON, fixed-length).
- 2-5 years of experience in technical support, technical operations or product management with a focus on data exchange.
- Programming or scripting experience, for example in Python.
- Experience with Grafana or other monitoring tools, and a basic understanding of database design.
- Experience across several international markets.
- Experience with Jira, monday.com, Confluence and Notion.
Unser Angebot
- For this mid-level role, our salary band is €51,000 - €64,000 gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications.
- Thriving, financially stable company.
- Strong experienced international team to support and mentor you along the way, smooth onboarding process.
- International team of 30+ nationalities with professionals and experts.
- Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead.
- Well-structured onboarding process as well as supportive and welcoming colleagues.
- Personal learning & development budget as well as German and English language courses.
- Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance.
- Company pension plan, partly covered Deutschlandticket (public transport) and access to 'Corporate Benefits' voucher platform to ensure your full well-being.
- Fun company summer and Christmas parties as well as regular team events.
Benefits
Gesundheit, Fitness & Fun
Themen, mit denen du dich im Job beschäftigst
Job-Standorte
Das ist dein Arbeitgeber
PAIR Finance ist ein renommiertes Unternehmen mit Sitz in Berlin, das eine digitale Plattform für das Forderungsmanagement anbietet. Mit Hilfe von Datenanalyse, künstlicher Intelligenz und Verhaltenswissenschaften verbessert es den Prozess des Forderungseinzugs und ist in mehreren europäischen Märkten tätig.
- Etablierte Firma
- Onsite, Hybrid
- Banken, Finanz, Versicherung
Weitere Jobs
Diese Jobs könnten dich auch interessieren
Du steigst in einer Phase ein, in der wir unsere neue CRM-Plattform aufbauen und weiterentwickeln. Genau das macht die Rolle besonders: Hier entwickelst du nicht nur Features, sondern gestaltest die technische Basis für ein modernes CRM-Ökosystem aktiv...
Tätigkeitsbereich Die „DRV Bund IT“ ist der Service-Provider für die Deutsche Rentenversicherung Bund und entwickelt und betreibt in enger Kundenabstimmung eine komplexe IT-Systemlandschaft. Unsere Fachdomäne „IT4IT“ schafft durch die transparente...
Betrieb, Überwachung und Weiterentwicklung der Netzwerk-Infrastruktur. Administration und Konfiguration von Firewalls, Routern und Switches. Sicherstellung der Netzverfügbarkeit, -performance und -sicherheit. Mitwirkung bei IT‐Sicherheitskonzepten und...