Job
- Level
- Erfahren
- Job Feld
- Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Hybrid, Onsite
Job Technologien
Deine Rolle im Team
In the valantic 'Financial Services Automation' you are entrusted with customer support for our applications in the electronic trading area. In the exciting environment of electronic trading of shares, currencies, cryptos and many other assets, we offer our customers (banks, brokers, fintechs) customised system solutions and platforms.
As a Support Engineer (all genders), you will be responsible for 2nd level support in a very cooperative, dynamic team with six other colleagues at the Frankfurt location. This mainly includes:
- Recording, analysing and reproducing customer issues after they have been first recorded by the helpdesk
- Troubleshooting including remote analysis on customer systems or systems in managed SaaS operation
- Communication and coordination between helpdesk, customers, development and test teams
- Solution-oriented communication with the customer and monitoring of open customer issues and tickets
- Installation of the product and updates in the customer system as well as support in projects and in professional service
- If necessary, conducting internal and external trainings
Unsere Erwartungen an dich
Ausbildung
- Bachelor’s/Master’s degree or diploma in the field of IT, mathematics, physics or similar qualification or comparable professional experience in the IT field, also as a career changer
Qualifikationen
- Basic network knowledge (TCP/IP, router, firewalls)
- Fluent German and good written and spoken English skills
- Good or very good Knowledge of Unix operating systems (usually Linux) and Windows as well as common standard software
- Independent, structured and careful way of working, solution-oriented combined with very good communication skills
- A strong team spirit as well as creativity and persistence in problem solving
- Enjoyment of learning, flexibility and the ability to work under pressure
- Enjoy technical support with direct customer contact
- Knowledge of databases
- Basic programming skills (e.g. bash, Python, Tcl, Java or C++)
Erfahrung
- Experience with software in the banking environment
Benefits
Essen & Trinken
Work-Life-Integration
Gesundheit, Fitness & Fun
Job Standorte
Standort Frankfurt am Main
Mainzer Landstraße 193
60326 Frankfurt am Main
Deutschland
Das ist dein Arbeitgeber
valantic
Dornbirn, Dornbirn, Traunstein, München, München, Wien, Wien, Böblingen, Leinfelden-Echterdingen, Aichwald, Stuttgart, Fürth, Mannheim, Würzburg, Mainz, Dreieich, Frankfurt Am Main, Eschborn, Coburg, Siegburg, Siegen, Köln, Dresden, Langenfeld, Düsseldorf, Leipzig, Magdeburg, Berlin, Hamburg, Norderstedt
valantic schafft Software und digitale Prozesslösungen, mit denen Kunden strategische Vorteile gegenüber ihrem Wettbewerb erzielen. Wir bewältigen dabei die zentralen Herausforderungen der Digitalisierung mit einer einzigartig flexiblen, elementaren Organisationsstruktur und operativen Exzellenz. Unser Anspruch ist es, etablierte Denkmuster zu durchbrechen. Wir verbinden dafür technologische Kompetenz mit Branchen-Know-how. So wollen wir die digitale Transformation in Perfektion umsetzen. Bei valantic erwartet dich ein professionelles Umfeld mit herausfordernden digitalen Projekten bei namhaften Kunden und Hidden Champions, ein leidenschaftliches Team mit Can-Do Attitude, eine moderne Arbeitsumgebung mit Wohlfühlfaktor, Weiterentwicklungsmöglichkeiten, die zu dir passen, flexible Arbeitszeiten, attraktive Benefits & natürlich jede Menge Spaß.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2012
- Sprachen
- Deutsch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid
- Branche
- Internet, IT, Telekom
2nd Level Support Engineer
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Hybrid, Onsite
