Job
- Level
- Erfahren
- Job Feld
- Application
- Anstellung
- Vollzeit
- Vertragsart
- Befristetes Dienstverhältnis
- Ort
- Bremen
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle unterstützt du weltweit Installation, Wartung und Problemlösung von ICP-MS, OES und AAS Geräten. Du dokumentierst technische Probleme, erstellst Serviceunterlagen und kooperierst eng mit R&D und dem internationalen Service-Team.
Deine Rolle im Team
- As a TEA Product Support Engineer, you will play a critical role in supporting our global customer installation base as part of Product Life Cycle Support.
- You will be the technical expert for our TEA ICP MS & OES instrument lines, including ICAP RQ, ICAP Q, ICAP RQPlus, ICAP TQ, ICAP MSX, ICAP MTX, ICAP PRO, and ICAP 6000/7000 series.
- This position offers the opportunity to collaborate with R&D, Product Management, Quality, and our global field service organization to ensure the highest levels of customer satisfaction, product quality, and product serviceability.
- Support Thermo Fisher Scientific and external partner service engineers during installations, repairs and maintenance.
- Support the global field service organization on complaint handling and customer escalations.
- Create, distribute and update required product service documentation (service notes, installation manual, preventive maintenance procedure, IQ, OQ, RQ procedure, installation familiarization guide).
- Define spare parts.
- Resolve, document and monitor technical problems of ICP-MS, ICP-OES and AA instruments on a worldwide install base.
- Collaborate with R&D and Product Management during definition of new products (NPDI) and involvement in the development process especially with regard to service aspects and serviceability of the new product.
- Cooperate during introduction of new products to ensure a smooth transfer from R&D to the field.
- Document, track and support solving software problems that are reported from the field.
- Train service engineers and prepare training materials and instrumentation.
Unsere Erwartungen an dich
Qualifikationen
- Solid communication skills in English and German, written and spoken.
- Initiative and sense for systematic, structured and clearly arranged work.
- Ability to rapidly understand problems and systematically working on solutions.
- Willingness to travel for training and support matters.
- Working cost-consciously, effectively and autonomously as well as having a commercial understanding.
Erfahrung
- Professional background with graduate level qualification or above in Electronics, Science and/or Physics with ideally relevant business experience or equivalent qualification.
- Hands-on experience on TEA instruments is an advantage.
Unser Angebot
- This position is offered as a temporary role to cover parental leave and is limited until End of June 2028.
- We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
- Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
- We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Benefits
Mehr Netto
Gesundheit, Fitness & Fun
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Thermo Fisher Scientific
Wien
Thermo Fisher Scientific Inc. ist das weltweit führende Unternehmen im Dienste der Wissenschaft mit einem Jahresumsatz von rund 40 Milliarden US-Dollar. Unsere Mission ist es, unsere Kunden dabei zu unterstützen, die Welt gesünder, sauberer und sicherer zu machen.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Wissenschaft, Forschung
TEA Product Support Engineer ICP-MS/OES and AAS
- Ort
- Bremen
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
