Level
Erfahren
Ort
Göppingen
Arbeitsmodell
Hybrid, Onsite
Job Feld
IT, Support
Anstellung
Vollzeit
Vertragsart
Unbefristetes Dienstverhältnis

Job Zusammenfassung

In dieser Position unterstützt du Kunden technisch über Telefon und E-Mail, bearbeitest zweit- und drittes Level-Supportfälle und arbeitest eng mit der Produktentwicklung und dem Vertrieb zusammen, um bestmögliche Lösungen zu bieten.

Job Technologien

Deine Rolle im Team

Support and advise our existing German and English-speaking customers and prospects with their technical issues over the phone or via email.
Manage second-level support cases, solving customer issues via remote support, telephone or email.
Work with product development to handle third-level support cases.
Use your technical knowledge to assist the Sales team.
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Unsere Erwartungen an dich

Ausbildung

Degree in computer science, information systems, applied computer science or a similar education in an IT related field.

Qualifikationen

Customer driven with enthusiasm for working with people and technology.
Business level fluency of German language (at native speaker level) and English. Other languages are a plus.
Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email.

Erfahrung

Very good knowledge of networks and experience at least with two of the following operating systems: Windows®, Mac OS ®, Linux®, iOS®, Android®.
Previous work experience in technical customer support is desirable.

Unser Angebot

Onsite Onboarding in our HQ office for an optimal start.
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews.
Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer.
Public transport friendly offices.
Option to lease an e-bike (Germany only).
Special terms for local gyms.
Access to Corporate Benefits platform with many discounts.
Regular Team events and company-wide celebrations.
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
Hybrid work time.
Work From Abroad Program allowing up to 40 days of work outside your contracting country.