Job
- Level
- Erfahren
- Job Feld
- IT, Support, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle installierst du die Vision RT Produkte, führst technische Supportleistungen durch und zustst für Systemwartung, während du Kunden vor Ort und remote betreust und gelegentlich reist.
Job Technologien
Deine Rolle im Team
- We have an exciting opportunity for a proactive, customer-focused Field Service Engineer to join our team.
- As a Field Service Engineer, you will be responsible for providing first-class service to our customers in a Frankfurt/Central Germany-based role, requiring occasional travel throughout and possibly outside the DACH region, to ensure coverage during colleagues' leave and absences.
- Install, configure, support, and maintain the Vision RT product portfolio at customer sites.
- Conduct site surveys to verify installation requirements and ensure all activities are completed in accordance with Vision RT processes and quality standards.
- Deliver remote and on-site technical support, diagnosing and resolving software, hardware, and connectivity issues.
- Perform preventative maintenance, system upgrades, and product updates to ensure optimal system performance.
- Support customers with Windows-based system configuration, troubleshooting, and device management.
- Troubleshoot network connectivity issues and work with customer IT teams to resolve configuration and communication challenges.
- Maintain accurate service documentation, installation records, and technical reports.
- Build strong relationships with customers and provide a professional, responsive support experience.
- Travel throughout the assigned region to support installations, maintenance activities, and customer requests, with occasional travel to support other regions as required.
- Ability to mount wall monitors.
- Ability to handle and carefully route communication cables over distances up to 50m.
- Comfortable up & down ladders.
- Can work alongside 3rd party in congested new building sites following safe working practices and use of PPE.
Unsere Erwartungen an dich
Qualifikationen
- Strong working knowledge of Microsoft Windows operating systems, including: Windows configuration and system settings, Device Manager and hardware management, Disk and storage management, BIOS/firmware configuration, Windows services and security settings, Event Viewer and system troubleshooting tools.
- Good understanding of networking fundamentals, including: IP addressing and network configuration, Common network protocols and ports, Basic network security concepts, Windows networking tools and command-line troubleshooting utilities.
- Solid PC hardware knowledge, including: Component identification and replacement, Peripheral device configuration and troubleshooting, Hardware connectivity and performance considerations.
- Strong problem-solving and fault-finding skills with a methodical approach to troubleshooting.
- Customer-focused with excellent communication and interpersonal skills.
- Comfortable working independently and managing priorities across multiple customer sites.
- Ability to interpret technical documentation and follow established installation and service procedures.
- Results-oriented with a proactive, 'can-do' approach to customer satisfaction.
- Basic understanding of SQL databases and database connectivity.
- Familiarity with RAID concepts and storage technologies.
- Technical certifications such as CompTIA A+, Microsoft, or equivalent industry-recognised qualifications.
Erfahrung
- Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing environment.
- Experience delivering remote and on-site technical support.
- Experience supporting Windows Server environments.
- Previous experience within healthcare technology, medical devices, radiotherapy, medical imaging, or a similarly regulated environment.
Unser Angebot
- This is a field-based position requiring up to 80% travel.
- The role includes evening work and occasional weekends.
Benefits
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Vision Gmbh
Die pro!vision GmbH ist ein international agierendes Systemhaus mit mehr als 70 Mitarbeitern an den Standorten Berlin, Frankfurt am Main und Braunschweig. Seit 17 Jahren liegt unser Kerngeschäft in der technischen Konzeption, Architektur und Realisierung von Softwareprojekten auf Basis des Content-Management-Systems Adobe Experience Manager (AEM). Wir sind seit vielen Jahren erfolgreiche Adobe Partner.
Description
- Unternehmensgröße
- 1-49 Employees
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Field Services Engineer
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
