Senior Project Manager - IT Service Management

Deine Rolle im Team

Unsere Erwartungen an dich

Ausbildung

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a comparable field.

Qualifikationen

• Project Management certification: IPMA Level D or equivalent.
• IT Service Management certification: ITIL Foundation V3 or higher.
• Agile certification: Scrum Product Owner II or equivalent.
• German language proficiency at C1 level.
• English language proficiency at B1 level.
• Strong practical knowledge of agile project management methodologies, particularly Scrum.
• Ability to coordinate complex IT projects and manage dependencies across multiple development teams.
• Strong teamwork, collaboration, and interpersonal skills.
• Excellent communication and presentation abilities.
• Service-oriented mindset combined with strong decision-making and assertiveness.
• Independent, structured, and solution-oriented working style.
• Strong analytical thinking and problem-solving capabilities.
• Effective conflict management and ability to handle challenging project situations.
• Ability to structure complex technical information and communicate it clearly to different stakeholders.
• Strong organizational skills, accountability, and a proactive approach to continuous improvement.
• Willingness to travel up to 20% of working time.
• Availability for hybrid work, with approximately 40% remote working.
• Willingness to undergo a potential SÜ2 security clearance, subject to applicable security regulations.
• Required certifications must be valid at the time of submission; equivalent proof may be accepted where permitted.
• Project references, where required, should include the industry, project title, brief project description, assignment duration, and a detailed description of responsibilities.
• Nationality information may be required as part of the applicable security-screening process.

Erfahrung

• Alternatively, completed commercial or IT vocational training combined with at least 10 years of relevant professional experience.
• At least 4 years of professional experience in IT Service Management (ITSM) projects, particularly ITSM platform implementation, development, or migration, preferably within public-sector environments.
• At least 3 years of proven experience in ITSM Service Request Management.
• At least 6 years of relevant professional experience as a Product Owner.
• Proven experience managing development teams, product backlogs, Epics, User Stories, and acceptance criteria.
• Experience in project planning, cost controlling, stakeholder management, risk management, and project reporting.
• Experience using Jira or comparable project management tools.
• Very good knowledge of Microsoft Office; experience with MS Project is an advantage.
• Ability to provide evidence of required qualifications, certifications, and relevant professional experience.
• Relevant professional experience must be supported by a CV, employment references, or project references. The specified minimum experience periods must represent continuous, substantive work in the respective areas during the period immediately preceding submission.

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