Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position bieten Sie technischen Support für internationale Partner, insbesondere in Belgien und den Niederlanden, und lösen Probleme rund um Batteriespeichersysteme via Telefon, Chat und E-Mail.
Job Technologien
Deine Rolle im Team
- Provide expert technical support to our international partners - with a strong focus on Belgium and the Netherlands - via phone, chat, and email.
- Handle and document all partner inquiries related to our battery storage systems and chargers using Salesforce.
- Diagnose technical issues remotely, plan on-site service assignments, and coordinate fault clearance and maintenance activities.
- Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case handling.
- Deliver technical trainings and guidance to sonnen partners, helping them provide the best possible service to end customers.
- Monitor local regulatory developments to ensure product compliance, and communicate relevant updates or improvement needs to the team lead.
- Meet regularly with our Premium Partners in Belgium and the Netherlands to strengthen cooperation and discuss service-related topics on-site.
Unsere Erwartungen an dich
Ausbildung
- A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field).
Qualifikationen
- A structured and analytical mindset with strong problem-solving skills and attention to detail.
- Excellent communication skills - empathetic, professional, and confident when guiding partners through technical challenges.
- Fluency in Flemish and English (spoken and written); additional languages such as French, Dutch, Spanish, Italian, or German are a plus.
- Solid IT proficiency, including Microsoft Office and CRM systems (preferably Salesforce).
- A strong customer and service orientation combined with a collaborative, team-driven attitude.
Erfahrung
- At least 1 year of experience in technical customer support - ideally within the solar or energy storage industry.
Benefits
Work-Life-Integration
Mehr Netto
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
sonnen GmbH
Eine der größten Herausforderungen unserer Zeit ist die saubere und erschwingliche Energieversorgung für alle. Die sonnen GmbH mit Sitz im bayerischen Energiedorf Wildpoldsried möchte allen Menschen ermöglichen, ihre eigene energetische Zukunft zu gestalten.
Description
- Unternehmensgröße
- 1-49 Employees
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Energiewirtschaft, Umwelt
Technical Support Specialist
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
