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Technical Service Engineer

IDnow

Job

  • Level
    Erfahren
  • Job Feld
    IT, Support, Application
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    Berlin
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Zusammenfassung

    In dieser Rolle unterstützt du Kunden durch die Lösung technischer Probleme, integrierst unsere Anwendungen und entwickelst Lösungen. Zudem identifizierst du Verbesserungsmöglichkeiten und arbeitest eng mit Produktteams und Kunden zusammen.

    Job Technologien

    Deine Rolle im Team

    • As Technical Service Engineer you will work closely with product, engineering, and customer-facing teams.
    • You will get in contact with every product and system we offer, managing critical situations and driving solution finding.
    • You support our diverse set of customers, from big companies to small startups by resolving escalations, helping them effectively use our app and ensuring they successfully integrate.
    • You identify areas for product improvements and work closely with various teams to develop technical solutions.
    • You act as a connection between customer success, account management, and product engineering, collaborating to resolve issues, ensure solutions, and de-escalate situations.

    Unsere Erwartungen an dich

    Ausbildung

    • Academic background in Engineering and/or advanced degree in a technical field required.

    Qualifikationen

    • You are also familiar with state-of-the-art technologies (e.g., HTTP(S), REST, iOS/Android).
    • Understanding and interpreting code is required, with programming skills preferred to support the team's growth and drive product innovation.
    • Full professional proficiency in English is required; German language skills are a welcome addition.

    Erfahrung

    • At least 3+ years of professional experience in the IT environment regarding software development, technical solutions, as well as second-level support.
    • SQL programming is essential, with experience in other programming languages (e.g., Python, Java) being highly valued, particularly Python.
    • You are located in Germany and have several years of professional experience as a second-level support, (technical) project manager, or software engineer.

    Unser Angebot

    • This position is based in Berlin, Germany.

    Benefits

    Work-Life-Integration

    Themen mit denen du dich im Job beschäftigst

    Job Standorte

    • Standort Berlin

      Deutschland

    Das ist dein Arbeitgeber

    IDnow

    IDnow

    Wir sind einer der führenden Anbieter für Identifizierungslösungen wie AutoIdent, VideoIdent- und eSigning-Produkte in Europa. Unsere Lösungen garantieren europaweite Rechtskonformität und höchste Datensicherheit. Im Bereich Video-Identifikation von Kunden und elektronische Signatur waren wir die ersten, die eine rechtssichere Lösung ohne zusätzliche Hardware auf den Markt gebracht haben.

    Description

  • Gründungsjahr
    2014
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Internet, IT, Telekom
    • Logo IDnow

    Technical Service Engineer

    IDnow
    Ort
    Berlin
    Arbeitsmodell
    Hybrid, Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)

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