Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Darmstadt
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position bearbeitest du technische Kundenanfragen, löst komplexe Probleme und führst weltweite Installationen von DFT-Systemen durch, während du eng mit Kunden und Partnern zusammenarbeitest.
Job Technologien
Deine Rolle im Team
- Providing a contact point for all customer technical and product-related questions.
- Clarify and manage complex telephone and written customer inquiries and technical fault messages.
- Support of customers and service partners with technical applications.
- Temporary assignment to Los Angeles after the initial training period in Darmstadt.
- Global on-site service and installation of DFT hardware and software systems.
- Clarifying and solving customer-specific problems and escalating incidents to senior colleagues.
- Completion of service reports for performed work and documentation of all calls, problems and solutions using provided tracking system.
- Support the sales force identifying potential customer requests and up-sell services.
- Willingness and ability to travel worldwide in response to project and customer requirements.
Unsere Erwartungen an dich
Ausbildung
- Degree in electronics or mechatronics engineering, or equivalent technical qualifications.
Qualifikationen
- Good knowledge of Linux (Ubuntu) and Microsoft, with a basic understanding of IT networks and storage systems.
- Excellent communication skills and fluency in English.
- Proven ability in fault-finding, analysis and testing, with both hardware and software.
- Willingness to participate in further training as required.
- Available to work as part of a 24/7 on-call support rotation.
- Understanding of and adherence to Service Level Agreement (SLA) guidelines.
Erfahrung
- Ideally, you have several years of experience in a professional video/audio engineering environment.
Unser Angebot
- We are a dynamic company with straightforward structures and an open, collaborative culture.
- From day one, you will have the freedom to contribute your ideas and turn them into reality.
- Enjoy flexible working hours that allow you to organize your working day in a way that suits you.
- We value the individual professional development of our employees and support you in reaching your goals.
- At DFT, you can look forward to excellent long-term career prospects in a growing company.
- In addition to an attractive salary, we offer company pension plans and other individual benefits.
- Our on-site mini cafeteria offers delicious, subsidized meals from Hofmanns. We also provide free drinks and great coffee.
Benefits
Work-Life-Integration
Job Standorte
Das ist dein Arbeitgeber
Digital Film Technology GmbH
Die Digital Film Technology GmbH (dft) in Darmstadt entwickelt und produziert weltweit führende Scanner zur Digitalisierung von Filmen. Zu unseren Kunden gehören namhafte Filmstudios wie Warner Brothers, Disney oder Sony Pictures genauso wie große Medienarchive wie z.B. das Bundesarchiv oder die Library of Congress, USA. Unsere Produkte sind der Goldstandard in der Filmdigitalisierung und haben verschiedene Preise gewonnen (u.a. Emmy und "Oscar"). Unsere Produkte werden weltweit in regionalen Verkaufs- und Servicebüros betreut, die direkt in der Nähe unserer Kunden liegen.
Description
- Gründungsjahr
- 2012
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Medien, Verlagswesen
Support Engineer
- Ort
- Darmstadt
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
