Job
- Level
- Junior
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Hamburg
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle bist du verantwortlich für den technischen Support der Produktionsumgebung, setzt neue MAC-Workstations auf und administrierst die Systeme für Medienproduktionsteams vor Ort und remote.
Job Technologien
Deine Rolle im Team
- As a Junior IT Support Engineer, you will provide first class support to the production users, maintaining and troubleshooting workstations and systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely.
- You will also be involved in the implementation of new production environments, from workstations to new studios within EMEA.
- You will play a key part in assessing new technologies to help optimise our end-to-end production workflow.
- Setting up new production devices in a MacOS environment.
- Scripting pre or post installation scripts where necessary for packages.
- Implementation of new production environments - support, maintain, administer and troubleshoot media production equipment and systems.
- Providing first- and second-level support to all employees at three offices, on-site in Hamburg, as well as in Berlin and Düsseldorf in collaboration with local IT teams.
- Providing on-site technical support for our Grading Suit in Hamburg including technical support during client sessions, maintaining the technical standard/ functionality, troubleshoot during client sessions if necessary.
- Testing applications on MacOS to confirm they work as expected.
- Collaborate with the wider global production technology team to ensure working to global operational and security standards.
- Document and update documentation on standard procedures.
- Responsible for completing project work as assigned by the Production Technology Manager.
- Provide support and cover for other Production Support Engineers.
- Patching software against security vulnerabilities and documenting.
- Working with System and JAMF Pro admins, to upload and set scope of deployment of packages to MacOS systems.
Unsere Erwartungen an dich
Ausbildung
- Relevant education in media production, IT support, or a comparable technical qualification.
Qualifikationen
- Good knowledge of the macOS.
- Knowledge of applications and plugins used in media production (e.g., Adobe Creative Suite, Maxon Cinema4D, Nuke, DaVinci Resolve).
- Knowledge of evaluating and implementing production tools (software, plugins, hardware concepts).
- Understanding of production technologies and workflows for print, digital, video, audio, as well as color pipelines and technical standards is a nice to have.
- Good knowledge of the command line and scripting skills are a plus.
- Proficiency in German and English, both spoken and written.
Erfahrung
- Experience in technical support (first- and second-level) for end users and/or specialized systems.
- First work experience in the technology sector of media production, ideally with a focus on workflow optimization or technology evaluation.
Unser Angebot
- With us, you'll find not only exciting work but also a working environment that prioritises your development, flexibility and well-being.
- Discover our wide range of benefits:
- Exciting, varied projects within a fast-growing, international company.
- An open, trust-based culture with flat hierarchies and plenty of scope for personal responsibility.
- Regular feedback sessions to support talent development and career progression.
- Comprehensive training opportunities through our global WPP network (training courses, webinars, e-learning).
- Hybrid working and flexible working hours.
- Cross-border working (across Europe) - work flexibly even beyond national borders.
- One additional day of paid leave per year for voluntary work with a registered charity.
- Modern office equipment for a productive working environment.
- 28 days' annual leave, plus an extra day off on your birthday.
- Comprehensive health and wellness services (e.g. psychological counselling, fitness, preventive care).
- Attractive corporate benefits programme with discounts on numerous brands.
- Support with retirement planning (including capital-forming benefits / VWL).
- Anniversary bonuses in the form of additional days' holiday.
- Contribution towards the Deutschland Ticket.
- Option to use a Job Bike.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
WPP Production
WPP Production fungiert als die weltweite Produktionsorganisation von WPP und vereint Content-Produzenten, Studios sowie Craft-Expert:innen in einer integrierten Einheit. Das Unternehmen kombiniert handwerkliche Produktionsfähigkeiten mit Technologie und KI-gestützten Arbeitsabläufen, um Inhalte effizient über diverse Märkte und Kanäle zu erstellen und bereitzustellen.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Medien, Verlagswesen
Junior IT Support Engineer - Production System
- Ort
- Hamburg
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
