Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin, Aachen
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle diagnostizierst du technische Probleme und bietest Lösungen für Hardware- und Softwareanfragen. Zudem koordinierst du Trainins und erstellst Berichte zur Sicherheit von Kundendaten.
Job Technologien
Deine Rolle im Team
- As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products.
- You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email.
- Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
- Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
- Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
- Manage, develop and deliver product service training directly to resellers and customers.
- Provide successful resolution to all customer complaints.
- Report escalating and severe concerns/issues to management.
- Preserve the confidentiality and security of customer data and information.
- Support Geotab global strategic initiatives.
Unsere Erwartungen an dich
Ausbildung
- Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Qualifikationen
- Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
- Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
- Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
- Professional-level communication in French to manage regional technical inquiries.
- Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Erfahrung
- 1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
Unser Angebot
- Permanent Full Time
- The successful candidate must be located in close proximity to one of our Geotab locations, either in Berlin, Aachen, Lisbon or Ferrara, and be able to clearly read, write, and communicate in English and German.
Benefits
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Geotab
Geotab Inc. ist ein international tätiges Unternehmen, das sich auf IoT und vernetzten Transport spezialisiert hat. Es bietet Lösungen für das Flottenmanagement, indem es gewerbliche Fahrzeuge mit dem Internet verknüpft und webbasierte Analysen zur Verfügung stellt. Durch die offene Plattform und den Geotab Marketplace können Fahrzeugdaten mit Lösungen von Drittanbietern integriert werden.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Technical Support Specialist
- Ort
- Berlin, Aachen
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
