AI Systems Engineer

Deine Rolle im Team

Unsere Erwartungen an dich

Qualifikationen

• You are confident in owning and evolving a multi-platform internal technology ecosystem for a fast-growing, multi-site, multinational organization.
• You bring deep expertise in building AI-native systems and automations, and you are equally at home administering and evolving ITSM platforms - especially Atlassian - that anchor Sonar's internal operations.
• You prototype on the frontier, then harden what works into reliable, governed production systems that internal teams depend on daily.
• ITSM Platform Ownership (JSM): Administering, configuring, and continuously evolving Jira Service Management - including service catalog design, SLA management, queue configuration, request type rationalization, and automated routing.
• You treat JSM as a product, not a ticket system.
• Atlassian Suite Administration: Managing the full Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) with deep expertise in governance, user access management, project templates, and platform health monitoring.
• Automation Engineering: Designing and implementing sophisticated workflow automations - using Atlassian Automation, REST APIs, and third-party middleware - that eliminate manual processes and scale operations without adding headcount.
• Enterprise Integration Architecture: Building and maintaining integrations between Atlassian and adjacent enterprise systems (Slack, HR platforms, identity providers, monitoring tools) using webhooks, APIs, and marketplace apps.
• CMDB & Asset Management: Owning JSM Assets configuration, data integrity, and lifecycle management across IT hardware, software licenses, and configuration items (CIs) - ensuring a reliable, audit-ready source of truth.
• ITSM Process Governance: Defining and enforcing ITIL-aligned processes including incident management, change management, problem management, and access management - translating business needs into governed, automated workflows.
• Security, Compliance & Audit Support: Ensuring platform configurations adhere to SonarSource's data protection, access control, and audit requirements.
• Supporting external audit engagements (KPMG, PwC) with documentation and evidence packages.
• Stakeholder Enablement: Partnering with all internal teams (HR, Finance, Legal, IT, Security, GTM) to identify automation opportunities, gather requirements, and deliver continuous improvements - acting as a true internal platform consultant.
• Platform Roadmap Contribution: Proactively identifying opportunities to modernize internal processes, adopt new platform capabilities, and drive the platform roadmap forward in partnership with the BizTech BackOffice lead

Erfahrung

• You bring proven, multi-year experience in: AI Systems & Agent Engineering (primary focus): Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack - Claude MCP (Model Context Protocol) integrations, custom Claude skills, Rovo agents, and Enterprise Apps connectors.

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