Job
- Level
- Erfahren
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
Job Zusammenfassung
In dieser Rolle gewährleistest du den reibungslosen Betrieb von IT-Systemen, bearbeitest technische Anfragen, führst Schulungen für Endanwender durch und pflegst die Dokumentation in unserem Wissensmanagementsystem.
Job Technologien
Deine Rolle im Team
- Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards.
- Providing effective solutions for software and hardware issues.
- Responding to user inquiries and guide users with simple, step-by-step how-to instructions.
- Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information.
- Enabling end users by providing training and education.
Unsere Erwartungen an dich
Ausbildung
- End user training and education.
Qualifikationen
- Fluency in German (C1) and English.
- Assistance with Software deployment and with Software related issues (Standard & Non-Standard).
- Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite.
- How-to assistance of End User assigned IT devices and software.
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.).
- Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement.
- Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches.
- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Stock management (incoming & outgoing IT goods).
Erfahrung
- Two or more years of relevant experience.
- Experience in handling of ServiceNow tickets.
- Smart hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage.
Unser Angebot
- At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We're committed to fostering an inclusive environment where everyone can thrive.
Benefits
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
DXC Technology
DXC Technology ist die weltweit führende unabhängige Firma in Sachen IT-Dienstleistungen und -Lösungen. Sie hilft ihren Kunden, das Potenzial der Innovation zu nutzen, um auf Veränderung flexibel zu reagieren.
Description
- Gründungsjahr
- 2017
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Internet, IT, Telekom
IT Support Technician
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
