Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Bonefeld, Runkel
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle sorgt du für den technischen Support vor Ort in Runkel und Bonefeld, indem du Anwendungen und Hardware betreust, Probleme löst und Endanwender bei der Einrichtung neuer Geräte unterstützt.
Job Technologien
Deine Rolle im Team
- Role: On-Site Support Engineer
- Role designation: Technical Support Engineer
- Location: Runkel & Bonefeld, Germany (e.g., Monday/Tuesday in Runkel, Wednesday/Thursday/Friday in Bonefeld)
- Maintain applications, operating systems, and PC hardware components.
- Resolve incidents in accordance with defined Service Level Agreements.
- Provide end-user support on-site
- Perform software staging, including preparation, installation, and configuration.
- Handle logistics, manage inventory, and deliver equipment and services.
Unsere Erwartungen an dich
Qualifikationen
- Valid Class B Driver's License - Mandatory
- Willingness to Travel to client locations in Runkel & Bonefeld (e.g., Monday/Tuesday in Runkel, Wednesday/Thursday/Friday in Bonefeld)
- Language Proficiency - Professional fluency in both German and English (C1 level).
- Familiarity with EUC (End-User Computing) environments.
- Providing enrollment support to users after the setup of a new device (e.g., as part of the 'New Joiner Process')
- Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)
- Solid understanding of Microsoft products and competing solutions.
- Problem-Solving Skills - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.
Erfahrung
- Experience - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).
- Experience with software and operating system installations and support.
Job Standorte
Das ist dein Arbeitgeber
Infosys Consulting
Infosys Consulting ist eine Management- und IT-Beratungsfirma innerhalb der größeren Infosys-Organisation, die sich auf strategische Beratung, IT-Transformation, Change Management und Geschäftsanalysen spezialisiert hat.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Beratung, Internet, IT, Telekom
Arbeitgeber-Reviews
von devworkplaces.com
Gesamt
(1 Bewertung)4.5
Culture
4.7Career Growth
5.0Workingconditions
4.0Engineering
4.4
Technical Process Specialist
- Ort
- Bonefeld, Runkel
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
