Job
- Level
- Erfahren
- Job Feld
- IT, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Hanau
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle kümmerst du dich um das Rollout-Management für neue Flotten, stimmst Installationsteams und Dienstleister ab und unterstützt bei der Schulung und dem onboarding von Stakeholdern.
Deine Rolle im Team
- The Deployment Specialist - Tires as a Service (TaaS) will have primary responsibility of rolling out a customer, ensuring all stakeholders within the installation and onboarding process are aligned.
- This role is the central contact person within the specified country/region during the deployment of a new fleet.
- Based on the installation plan and capacity from the Goodyear Technician team, the incumbent will connect to the fleet to have the right vehicles available, and will ensure that the Service Providers in the market are supporting where needed.
- Responsible for onboarding new fleet accounts.
- In day-to-day contact with multiple stakeholders in the fleet to ensure installation schedules are approved, vehicles are available, and Goodyear Technicians can enter the sites.
- Collect the detailed information needed for the Fleet Onboarding.
- Ensure all Service Providers are available when needed.
- Support the Goodyear internal team and Goodyear Installation Network (GIN) team with installations, mainly focused on HALO and sensor installations.
- Give feedback on planned versus actual installations.
- Contact Network Manager for support when Service Provider is not following SLAs.
- When a new Service Provider is onboarded, train them on the SLA and concept of TaaS.
- Ensure Service Providers understand the expectations of their role at onboarding and also once all vehicles are installed.
- Develop and learn from the field.
- Provide information back to Service Delivery and Operations Manager to further improve the deployment process of a fleet.
Unsere Erwartungen an dich
Qualifikationen
- Excellent customer support and problem-solving skills.
- Good understanding of tire management technologies (including capacity to learn new technologies).
- Self-driven with a demonstrated ability to deliver results.
- Great communication skills with the ability to present to customers and the Service Network.
- Extremely organized and able to manage extensive stakeholders within one project.
- Depending on scope of project, anticipate travel between 25-50% of the time.
- English and German language proficiency.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Goodyear Dunlop Tires Germany GmbH
Reifen von Goodyear sind weltweit bekannt für ihre hervorragende Qualität. Das Unternehmen beschäftigt rund 64.000 Menschen an 47 Standorten in 21 Ländern und setzt mit seinen Innovationen immer wieder neue Maßstäbe in der Branche. In zwei hochmodernen Innovationszentren in Akron, Ohio/USA und Colmar-Berg, Luxemburg entwickeln die Reifeningenieure stets neue Produkte und Dienstleistungen, die technisch und leistungsmäßig alles bisher Dagewesene in den Schatten stellen.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Fahrzeugbau, Zulieferer, Industrie, Produktion
Deployment Specialist
- Ort
- Hanau
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
