Job
- Level
- Junior
- Ort
- Regensburg
- Arbeitsmodell
- Onsite
- Job Feld
- IT, System
- Anstellung
- Teilzeit
- Vertragsart
- Praktikum / Schulpraktikum
Job Zusammenfassung
In dieser Position unterstützt du das IT-Team bei der Einrichtung und Wartung von Hardware und Software, bearbeitest Anfragen im 1st und 2nd Level Support und verbindest Fachabteilungen mit technischen Lösungen.
Job Technologien
Deine Rolle im Team
- You'll provide support with hardware, software, accounts and access rights, for example when setting up laptops, workstations and user accounts.
- You'll be part of our global 1st and 2nd level IT support team and the first point of contact for our customers, whether via ticket, chat or in person on site.
- You'll log enquiries, analyse technical issues and either resolve them yourself or escalate them in a structured manner to the relevant experts.
- You'll act as the link between business and IT, understanding the needs of the specialist departments, translating their requirements into technical solutions and explaining IT topics in a clear and accessible way.
- You'll work with Jira Service Management and Confluence on a daily basis, document solutions and gain practical experience of modern IT service management.
- You'll gain real insights into cloud infrastructure, AI-supported workflows and asset management.
Unsere Erwartungen an dich
Ausbildung
- Enrolled for at least twelve months on a technical degree programme, e.g. Computer Science, at a university or university of applied sciences (proof of enrolment required).
Qualifikationen
- High level of self-organisation, the ability to set priorities independently and a good sense of when to ask for clarification.
- Enjoys interacting with people, is helpful and maintains a friendly manner even in hectic situations.
- Ability to explain technical topics in a simple and understandable way, as well as an understanding of users' needs.
- Interest in AI and motivation to try out AI tools in day-to-day work.
- Good written and spoken German and a solid command of written and spoken English.
- A structured and dynamic approach to work with an eye for detail, even when juggling multiple tasks.
Erfahrung
- Experience with Jira, Confluence or other Atlassian tools is an advantage, but not essential.
Unser Angebot
- Working hours: 20 hours per week during term time, with the possibility of increased hours during the semester breaks.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Berufliche Schulen Potsdam der ASG - Anerkannten Schulgesellschaft mbH
Die Beruflichen Schulen Potsdam der ASG ermöglichen eine praxisorientierte Ausbildung zum Erzieher, die schulische Theorie und berufliche Praxis eng miteinander verbindet. Ein kompetentes Dozententeam sowie regelmäßige Kooperationen mit Praxispartnern fördern die Vorbereitung auf pädagogische Berufe in der Kinder- und Jugendhilfe.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Bildungswesen
Working Student - IT-Support & Collaboration Tooling
- Ort
- Regensburg
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
