Job
In dieser Position übernimmst du die End-to-End-Bearbeitung von L1/L2 Supportanfragen, während du Hardware- und Softwareprobleme in einem dynamischen Umfeld lösst, Tickets in Jira dokumentierst und IT-Ressourcen verwaltest.
Job-Zusammenfassung
Job-Technologien
Deine Rolle im Team
- Own and resolve L1/L2 technical support requests end-to-end, ensuring timely resolution and adherence to SLAs.
- Provide hands-on walk-in and remote IT support across multiple locations.
- Troubleshoot hardware, software, connectivity and application issues across Windows, MacOS, iOS and Android devices.
- Manage, prioritize and document tickets in Jira Service Management or similar ITSM platforms.
- Investigate recurring incidents, identify potential root causes and collaborate with relevant teams on resolution.
- Escalate complex issues appropriately while maintaining ownership and tracking progress.
- Manage competing priorities in a high-volume support environment while maintaining service quality.
- Configure, deploy and maintain laptops, mobile devices and peripherals using Microsoft Intune and other endpoint management tools.
- Maintain accurate IT asset records, including device assignments, returns, replacements and inventory.
- Support hardware lifecycle activities, including provisioning, repairs and secure disposal, in line with IT security policies.
- Support employee onboarding and offboarding, including device preparation, access provisioning, equipment handovers and returns.
- Assist with large onboarding waves, ensuring timely preparation, tracking and delivery of devices.
- Troubleshoot Microsoft Teams Rooms, conferencing equipment and related AV systems.
- Provide technical support for Microsoft 365, Teams and other workplace collaboration tools.
- Identify opportunities to improve support processes, reduce recurring issues and enhance the employee experience.
- Create and maintain technical documentation, troubleshooting guides and knowledge base articles.
- Collaborate with distributed IT teams to ensure consistent service delivery across locations.
- Communicate proactively with employees and stakeholders, setting realistic expectations and providing timely updates.
- Follow established IT processes, security standards and escalation procedures.
Unsere Erwartungen an dich
Qualifikationen
- Strong troubleshooting skills across Windows and macOS environments.
- Working knowledge of Microsoft Intune or similar endpoint management tools.
- Understanding of ITIL principles, incident management, request fulfilment and SLA-driven support.
- Ability to work independently, prioritize tasks and manage competing requests.
- Strong communication and customer service skills, including handling challenging situations professionally.
- A proactive, accountable and solution-oriented approach.
- Comfortable working in a fast-paced environment with changing priorities.
Erfahrung
- 3+ years of hands-on IT support experience in a corporate or enterprise environment.
- Practical experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and enterprise applications.
- Experience with ITSM platforms such as Jira Service Management.
- Experience with hardware provisioning, device troubleshooting and IT asset management.
Unser Angebot
- Work at Germany's first green unicorn - Play an active role in shaping the solar energy transition.
- The sun shines all over the world - At Enpal, you'll work with a highly motivated, diverse team of over 65 nationalities.
- The ideal setup for your focus - We are convinced that excellent results are achieved when the conditions are right.
- That's why we rely on a hybrid working concept that gives you the freedom to always work in the way that best suits your tasks.
- Do you need new inspiration on an international level? With Workflex, we offer you the opportunity to relocate abroad for up to 30 days a year, depending on your responsibilities.
- Grown-up business & startup spirit - In our modern office in Berlin-Friedrichshain, you'll find everything your heart desires, from height-adjustable desks and table tennis to stocked beverage fridges and barista coffee.
- Your kick-start at Enpal - Onboarding day with a welcome bag, buddy program, and a team that really supports you.
- Stay up to date & help shape the future - Transparent all-hands meetings, short decision-making processes, and an open feedback culture - without mistakes, there is no progress.
- The energy transition can only be achieved together - At Enpal, you can expect legendary team spirit and unforgettable team events.
- Your extra boost - 29 vacation days + one additional day off on Christmas Eve and New Year's Eve, discounted membership at Wellhub, and corporate benefits.
- Everything you need to help you achieve a good work-life balance.
- Investing in your future - We don't just think sustainably when it comes to energy, but also when it comes to you.
- Take advantage of our company pension scheme to build a solid foundation for your future, step by step.
- Make your home smart - Sustainability starts at your doorstep.
- As part of our team, you'll benefit from a permanent 25% discount on the entire Bosch Smart Home product range - for an even more efficient and connected home.
Benefits
Gesundheit, Fitness & Fun
Themen, mit denen du dich im Job beschäftigst
Job-Standorte
Das ist dein Arbeitgeber
Enpal GmbH fokussiert sich auf die Entwicklung und Installation von Solaranlagen sowie erneuerbaren Energietechnologien und bietet umfassende Dienstleistungen in diesem Bereich an.
- Etablierte Firma
- Onsite, Hybrid
- Energiewirtschaft, Umwelt
Weitere Jobs
Diese Jobs könnten dich auch interessieren
Betrieb, Überwachung und Weiterentwicklung der Netzwerk-Infrastruktur. Administration und Konfiguration von Firewalls, Routern und Switches. Sicherstellung der Netzverfügbarkeit, -performance und -sicherheit. Mitwirkung bei IT‐Sicherheitskonzepten und...
Die sino AG, mit Sitz in der Düsseldorfer Innenstadt, ist seit über 25 Jahren ein innovativer Finanzdienstleister. Wir haben uns auf die Abwicklung von Wertpapiergeschäften für die aktivsten und anspruchsvollsten Trader in Deutschland spezialisiert. Mit...
Mitwirkung bei Sicherheitsanalysen und Bewertung von Anwendungen und IT-Systemen. Unterstützung bei der Konzeption und Umsetzung von technischen Sicherheitsmaßnahmen (z. B. WAF, Load Balancing, Firewall, etc.). Durchführung und Begleitung von...