Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Böblingen
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In diesem Job entwickelst du technische Supportstrategien, bearbeitest komplexe Probleme bei Philips Patient Monitoring Lösungen und arbeitest interdisziplinär mit verschiedenen Abteilungen zusammen, um die Produktqualität zu verbessern.
Deine Rolle im Team
- Influence, develop and implement technical support strategies and control the product support process for Philips Patient Monitoring solutions.
- You contribute to product design activities to ensure supportability throughout the product lifecycle and provide training as well as advanced technical support to internal stakeholders and customers.
- As a Product Support Engineer (PSE), you play a critical role in bridging Research & Development, Product Management, Quality, and Market Organizations.
- Through your technical expertise, customer focus, and problem-solving skills, you will help resolve complex technical issues, improve product quality, and contribute to the successful introduction of next-generation patient monitoring solutions.
- Provide advanced technical support for Philips Patient Monitoring products and solutions.
- Investigate, analyze, and resolve complex hardware, software, and networking issues.
- Support field teams and customers during critical escalations.
- Collaborate closely with R&D, Quality, Regulatory Affairs, Product Management, and Market organizations.
- Participate in New Product Introduction (NPI) activities and contribute supportability requirements to product development.
- Identify trends from field issues and drive corrective and preventive actions.
- Deliver technical training and knowledge transfer to internal and external stakeholders.
- Create and maintain technical documentation, troubleshooting guides, and support materials.
- Actively support continuous improvement initiatives within Product Support and R&D.
Unsere Erwartungen an dich
Ausbildung
- Bachelor's degree in Engineering, Biomedical Engineering, Computer Science, Information Technology, Medical Technology, or a related technical field.
Qualifikationen
- Broad technical knowledge of Philips Patient Monitoring products (X3, MX100, MMX series).
- General understanding of Philips Central Station (PIC iX).
- Knowledge and awareness of Product Support processes.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to create, execute, and drive action plans.
- Demonstrated capability to handle critical customer escalations.
- Excellent teamwork and stakeholder management skills.
- Ability to identify, initiate, and drive corrective actions and continuous improvement activities.
- Customer-oriented mindset with strong service focus.
- German and English- Professional working proficiency.
- Biomedical Engineering or Hospital IT background.
- CCNA, CWTS, or equivalent networking certification.
Erfahrung
- Experience with hardware, software, and networking troubleshooting.
- Experience in healthcare technology, medical devices, or clinical environments.
- Customer-facing technical support experience.
- Experience in issue management, root cause analysis, and troubleshooting of complex systems.
- Previous leadership or project leadership experience is a plus.
Unser Angebot
- The opportunity to make a meaningful impact on healthcare by supporting technologies that improve patient care worldwide.
- A collaborative and international work environment within Philips R&D.
- The possibility to influence future product development through direct customer and field feedback.
- Opportunities for professional growth and continuous learning.
- The chance to support colleagues and customers in the clinical field while helping shape technical and clinical support strategies.
- Flexible working conditions and participation in innovative healthcare projects.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Philips
Philips ist ein führendes Gesundheitstechnologieunternehmen, das sich auf die Verbesserung des Lebens von Menschen und die Erzielung besserer Ergebnisse entlang der Gesundheitskontinuum konzentriert.
Description
- Unternehmensgröße
- 1-49 Employees
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Gesundheitswesen, Soziales, Elektronik, Automatisation
Product Support Engineer
- Ort
- Böblingen
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
