Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Seefeld
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle bist du die zentrale Anlaufstelle für IT-Anfragen und Störungen, bearbeitest technische Probleme, kümmerst dich um die Geräteeinrichtung und unterstützt Benutzer bei Softwareanwendungen.
Job Technologien
Deine Rolle im Team
- As IT Support Specialist, you will be the first point of contact for all end-user IT support requests and incidents across the organization.
- You will ensure that employees receive timely and effective technical assistance, while contributing to the smooth day-to-day operation of our IT environment.
- From device provisioning and user support to troubleshooting and process improvement, you will play a key role in maintaining a productive and secure workplace.
- Working closely with the IT Lead and business stakeholders, you will support a growing international organization operating in a dynamic and mission-critical environment.
- Receive, log, prioritize, and manage IT requests and incidents through the corporate ticketing system.
- Diagnose and resolve hardware, software, operating system, printing, and connectivity issues independently.
- Provide professional on-site and remote technical support to end users.
- Escalate complex infrastructure or system-related issues to the IT Lead while ensuring complete and accurate documentation.
- Communicate proactively with users regarding ticket status, progress, and resolutions.
- Ensure a high level of service quality and user satisfaction through effective support delivery.
- Prepare, configure, deploy, and issue laptops, desktops, mobile devices, and peripherals to employees.
- Perform device imaging and install standard corporate software according to company standards.
- Troubleshoot and replace faulty hardware components when required.
- Manage local stock of IT equipment, accessories, and consumables.
- Follow established deployment procedures and contribute to continuous improvements in device management processes.
- Perform password resets and support users with Multi-Factor Authentication (MFA) setup and troubleshooting.
- Execute basic account management and group membership changes following defined security procedures.
- Support employee onboarding and offboarding activities from an IT perspective.
- Maintain accurate IT asset inventory records and equipment tracking documentation.
- Ensure compliance with company procedures related to user access and equipment management.
- Assist employees with Microsoft 365 applications and other standard corporate tools.
- Create, update, and maintain internal IT knowledge base articles, user guides, and troubleshooting documentation.
- Promote user self-service by providing clear and practical guidance materials.
- Support knowledge-sharing initiatives and documentation standardization across the IT function.
- Identify opportunities to improve support workflows, processes, and user experience.
- Contribute to the ongoing development of support systems, ticketing platforms, and IT service delivery practices.
- Participate in testing, implementation, and rollout activities for new IT tools and solutions.
- Support the continuous improvement of IT services and operational efficiency.
Unsere Erwartungen an dich
Ausbildung
- Technical education in Information Technology, Computer Science, or a comparable qualification, or equivalent practical experience.
Qualifikationen
- Knowledge of end-user device setup, configuration, maintenance, and troubleshooting.
- Basic understanding of networking concepts and connectivity troubleshooting.
- Familiarity with Microsoft Entra ID, Active Directory, and user account management processes.
- Strong problem-solving skills and a customer-focused mindset.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Organized, proactive, and solution-oriented approach to work.
- Ability to work independently while collaborating effectively within a team environment.
- Professional communication skills in English or German; Ukrainian language skills are a significant advantage.
Erfahrung
- Previous experience in an IT Helpdesk, IT Support, Service Desk, or similar technical support role.
- Strong hands-on experience supporting Windows client operating systems and Microsoft 365 applications.
- Experience working with ticketing systems and IT service desk processes.
Benefits
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Quantum-systems Gmbh
Quantum-Systems GmbH hat im Januar 2015 damit begonnen, sich auf die Entwicklung und Produktion autonomen Übergangsflugzeuge für zivile Zwecke zu konzentrieren.
Description
- Unternehmensgröße
- 50-249 Employees
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Industrie, Produktion, Luft-, Raumfahrt
IT Support Specialist
- Ort
- Seefeld
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
