Job
- Level
- Erfahren
- Job Feld
- IT, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Neuss
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle optimierst du die IT-Dienste vor Ort, indem du Hardware- und Software-Support leistest, Netzwerke verwaltest und Projekte zur Verbesserung der BT-Dienste umsetzt, um die Systemeffizienz und Benutzerzufriedenheit zu steigern.
Job Technologien
Deine Rolle im Team
- The BT - Germany Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge's BT services at local level.
- This individual will support and manage various aspects of BT operations, including application and operating system support, network management, server administration, vendor management, and project implementation.
- This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential BT challenges.
- Main Accountabilities include hardware support, software support, network support, user onboarding/offboarding, documentation and knowledge management, vendor management, incident and request management, meeting room support, country & site-specific support, project work, capitalization & capex closure, and BT asset refresh management.
- Impact/Dimensions include expertise and contributions directly impacting the efficiency and reliability of BT systems and services, influencing the productivity of end-users and the success of business operations.
- Effective collaboration with various stakeholders, including BT team members, vendors, and business users, to ensure alignment and successful outcomes.
- Problem-solving and technical skills are essential for minimizing system downtime, mitigating risks, and maintaining secure and productive BT services.
- Key Performance Indicators (KPIs) include resolution time for any incidents, requests & escalated BT issues, system uptime and performance metrics, successful project delivery within scope and budget, and user satisfaction with BT support and services.
- Major Opportunities and Decisions involve contributing to the continuous improvement of BT processes, identifying areas for automation, standardization, and optimization.
- Making sound technical decisions and recommendations regarding system configurations, software deployments, and security measures.
- Supporting the implementation of new technologies and solutions, ensuring their successful integration into the existing BT environment.
- Management/Leadership involves providing daily guidance and direction to support staff and may guide the daily activities of team members.
- This individual may act as a technical lead on projects, providing direction and coordination to team members.
- Key Relationships, Stakeholders & Interfaces include working closely with the BT Manager or Team Lead, collaborating with BT team members, business users, and vendors.
Unsere Erwartungen an dich
Ausbildung
- Education/Experience requires a Bachelor's degree, or equivalent combination of education and experience, in Computer Science, Information Technology, or a related field.
Qualifikationen
- Deep understanding of ITIL framework and best practices.
- Strong understanding of BT asset management principles.
- Technical competencies include hardware expertise, networking fundamentals, operating system proficiency, software troubleshooting, cybersecurity awareness, and mobile device management.
- Communication involves clearly conveying complex technical information to non-technical users, actively listening to user concerns, and providing effective solutions.
- Customer Service involves providing friendly, professional, and empathetic service to clients, building rapport, and managing customer expectations.
- Problem-Solving involves analyzing complex technical problems, identifying root causes, and implementing effective solutions.
- Time Management involves prioritizing tasks, managing workload effectively, and meeting deadlines, often in a fast-paced environment.
- Teamwork and Collaboration involve working effectively with colleagues, sharing knowledge, and contributing to a team environment.
- Adaptability involves adjusting to changing priorities, new technologies, and different client environments.
- Proven ability to lead and manage IT projects.
- Excellent communication and interpersonal skills.
Erfahrung
- 2+ years of proven experience in an IT support role, demonstrating a strong understanding of IT operations, infrastructure management, and service delivery.
Unser Angebot
- Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress.
- Our hybrid work environment provides a balance of in-office and remote work.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Bunge Limited
Bunge Limited ist ein weltweit führendes Unternehmen in der Agrarwirtschaft, Lebensmittel und Zutaten. Dank seiner Infrastruktur im Anbau und Anbau von Pflanzen trägt Bunge eine wichtige Rolle dabei, erneuerbare Energien zu fördern.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Energiewirtschaft, Umwelt
IT Administrator
- Ort
- Neuss
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
