Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In diesem Job wirst du technische Unterstützung für Kunden leisten, sie beim Einsatz und der Problembehebung der NetBird-Plattform unterstützen und eng mit den Engineering-Teams zusammenarbeiten, um die Nutzererfahrung kontinuierlich zu verbessern.
Job Technologien
Deine Rolle im Team
- As a Technical Support Engineer, you'll provide technical assistance to our growing user base. In this role, you'll work directly with customers to help them deploy and troubleshoot NetBird's platform, ensuring a seamless and satisfying user experience.
- You'll also collaborate with our Engineering and Product teams to identify improvements and shape the future of our platform.
- Specifically, you will:
- Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features.
- Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
- Update and create documentation around the product.
- Partner with our sales and engineering team to ensure customers' needs are met effectively.
- Participate in team discussions to improve support processes and share insights with the broader team.
- Advocate for product improvements and contribute to the team's continuous development.
Unsere Erwartungen an dich
Qualifikationen
- We're looking for someone who thrives in a collaborative environment and loves helping customers succeed.
- Must-Haves:
- Strong knowledge of networking concepts, including protocols and routing.
- Excellent written and verbal communication skills for email, chat, and async discussions.
- A proactive attitude and the ability to think on your feet while solving complex customer issues.
- Nice-to-Haves:
- Familiarity with NetBird or similar open-source platforms.
- Contributions to open-source projects.
Erfahrung
- 3+ years of experience in a technical support role, ideally within a SaaS or network security company.
- Hands-on experience with VPN technologies or zero-trust networking.
- Experience developing in Go.
- Experience in cloud environments.
Unser Angebot
- We know that happy and supported team members build the best products. That's why we offer:
- Comprehensive compensation package: Receive a competitive base salary and equity incentives.
- Hybrid work environment: Enjoy the flexibility of working both from our centrally located Berlin office and remotely.
- Diverse and collaborative team: Join a team that values fast, clean shipping and works together to achieve great results.
- High level of independence: This is not a strict 9-to-6 role. We focus on outcomes, not the appearance of work.
- Growth opportunities: Be part of a rapidly growing company at the forefront of the Zero Trust security revolution.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
NetBird
Die NetBird GmbH ist ein in Berlin ansässiges Softwareunternehmen, das sich auf innovative Netzwerksicherheit konzentriert. Ihre Plattform bietet eine benutzerfreundliche Lösung, die traditionelle VPN-Methoden durch WireGuard und Peer-to-Peer-Technologie ersetzt. Das Unternehmen richtet sich an Teams jeder Größe und hat das Ziel, sichere private Netzwerke einfacher und zugänglicher zu gestalten.
Description
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Technical Support Engineer
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
