Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle priorisierst du Support-Tickets, unterstützt die Benutzer bei technischen Anfragen und sorgst für die Dokumentation der Prozesse. Zudem verwaltest du den IT-Servicekatalog und förderst die Selbstbedienungsoptionen für die Nutzer.
Job Technologien
Deine Rolle im Team
- Prioritize tickets based on ticket type, number of users affected, and business impact.
- Overall ticket queue triage and routing to ensure requests to IT are acknowledged and resolved appropriately and timely, and at the correct tier of support.
- Create and maintain internal documentation for the team to use as a guide to delivering standard, compliant IT services and solutions.
- Create, update, and manage support tickets, ensuring accurate documentation and timely resolution.
- Follow standard operating procedures for incident management, request fulfillment, and service delivery.
- Create or oversee the creation of expanded self-service options for NinjaOne end-users, including user-facing knowledgebase.
- Oversee/maintain IT request catalog and underpinning list of IT-supported services.
- Serve as the first point of contact for technical support requests via ticketing system, email, phone, or chat.
- Support onboarding and offboarding activities, including device preparation, account setup, and access removal.
- Other duties as needed.
Unsere Erwartungen an dich
Qualifikationen
- Time management/organizational skills.
- Polished verbal and written communication skills.
- Fluent in English, German proficiency preferred.
- Knowledgeable practitioner of continual improvement methods.
Erfahrung
- Experienced with representing IT to VIPs and business leadership.
- Experienced with helping to drive change throughout a team or organization.
- Certified in one or more core areas relevant to NinjaOne IT and/or equivalent work experience with (MDM, Okta, FreshService, Lean, Ninja, for example).
Unser Angebot
- Grow personally and professionally with one of the fastest growing companies.
- Enjoy your lunch covered by NinjaOne 3 times/week at the office.
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more).
- Develop your skills through our renowned training platform.
- Receive competitive compensation.
- Collaborate with a curious, kind, international and intercultural workforce.
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit).
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
NinjaOne GmbH
NinjaOne GmbH, gegründet im Jahr 2013, fokussiert sich auf automatisierte Endpunkt-Management-Lösungen und hat sich zum Ziel gesetzt, die IT-Komplexität zu reduzieren. Mit über 15.000 Kunden und mehr als 1.000 Mitarbeitern ist das Unternehmen stetig gewachsen.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Service Desk Technician
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
