Job
- Level
- Erfahren
- Job Feld
- IT, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Düsseldorf
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle unterstützen Sie Mitarbeiter durch Hands-on- und Remote-Support, verwalten Benutzerzugänge und verbessern die IT-Servicebereitstellung mit Tools wie Google Workspace und Okta in einer modernen Cloud-Umgebung.
Job Technologien
Deine Rolle im Team
- We are looking for an experienced IT Operations Specialist to join our End User Services team and support employees across our global organization.
- In this role, you will provide hands-on and remote IT support, help manage user access and workplace tools, and contribute to reliable day-to-day IT service delivery across our offices and remote teams.
- You will work in a modern, cloud-first environment built around tools such as Google Workspace, Okta, Microsoft 365, Slack, Kandji, Intune, and other SaaS platforms, while collaborating closely with colleagues across the IT Operations department.
- This role is a good fit for someone who enjoys solving practical problems, working independently, communicating clearly with users and stakeholders, and improving how IT services are delivered.
- Provide hands-on IT support for employees across different offices and remote locations, covering hardware, macOS/Windows, SaaS applications, user access, and day-to-day workplace tools.
- Support onboarding and offboarding activities, including device preparation, account/access readiness, and related user support activities.
- Support local hands-on workplace technology needs, including workplace setup, meeting room technology, video conferencing, and AV equipment support.
- Troubleshoot endpoint-related user issues and device provisioning activities in close collaboration with Infrastructure Operations.
- Take ownership of assigned requests, communicate clearly with users, and ensure timely follow-up until resolution or proper escalation.
- Support day-to-day administration of core workplace platforms such as Google Workspace, Microsoft 365, Okta, and other SaaS workplace tools.
- Support user provisioning, access changes, group membership, and basic configuration tasks according to defined processes.
- Troubleshoot user-facing issues related to login, access, SSO, MFA, and application availability.
- Assist with SaaS application support, basic workflow improvements, and workplace automation initiatives that help reduce manual workload.
- Manage and resolve IT support requests through the company's IT service management platform, ensuring clear ownership, timely follow-up, and proper escalation when needed.
- Maintain accurate asset records, documentation, and knowledge base content to support consistent service delivery.
- Contribute to process improvements, standardization, and simple automation initiatives that reduce manual work and improve the employee IT experience.
- Identify recurring issues and suggest practical improvements to tools, workflows, and support processes.
- Help ensure reliable, responsive, and consistent End User Services delivery across office and remote environments.
- Support the continuous improvement of documentation, standardization, and operational maturity over time.
Unsere Erwartungen an dich
Qualifikationen
- Familiarity with user provisioning, access management, SSO, MFA, IdP concepts, and basic troubleshooting of login or access-related issues.
- Basic understanding of endpoint management concepts, network fundamentals, and tools such as Kandji, Intune, or Jamf.
- ITIL Foundation knowledge is a strong advantage.
- Strong troubleshooting skills, with the ability to solve practical problems independently and escalate when needed.
- Clear communication skills, a service-oriented mindset, and the ability to manage expectations with users and stakeholders.
- Structured and proactive way of working, with strong ownership, accountability, and prioritization.
- English proficiency is required, as this role operates in an international working environment.
- German language skills are considered a plus.
Erfahrung
- Proven experience in IT Operations or IT Support within a modern cloud-first environment.
- Hands-on experience supporting macOS, Windows, SaaS applications, and common workplace tools.
- Experience supporting workplace and identity platforms such as Google Workspace, Microsoft 365, and Okta.
- Experience working with ITSM tools like Jira, support processes, documentation, and knowledge base content.
Unser Angebot
- This role requires regular on-site presence in one of our office locations (Berlin or Düsseldorf - minimum 3 days per week in the office).
- Applicants must have the legal right to work in Germany. Visa sponsorship is not available for this role.
Benefits
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
tonies® - Boxine GmbH
Die Boxine GmbH aus Düsseldorf präsentiert Ihnen ihre Tonies – Hörfiguren, die mit dem mehrfach prämierten Abspielgerät ‚Toniebox‘ zu einem interaktiven Erlebnis verschmelzen, welches Kinder, Eltern und Großeltern gemeinsam genießen können.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Industrie, Produktion, Handel
IT Operations Specialist - End User Services
- Ort
- Düsseldorf
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
