Job
- Level
- Junior
- Job Feld
- IT, Support
- Anstellung
- Teilzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position bearbeitest du Anfragen von Kunden und Partnern, löst technische 3rd-Level-Fälle und dokumentierst Lösungen in Jira und Confluence, um die Effizienz im Support zu verbessern.
Job Technologien
Deine Rolle im Team
- As a Working Student in 3rd Level Support, you are the person who makes sure customer and publisher requests are answered properly and on time.
- Today those requests are spread across several inboxes; your job is to give them one clear owner.
- You will take incoming support cases, work them through to a resolution, and make sure we stay within the service levels we have contractually committed to our partners.
- You will join the GTM team and be trained personally by Nils, who leads our partner and publisher work.
- You will not be thrown in at the deep end: you get a proper handover, clear escalation paths, and direct access to the people who build the product when a case needs deeper technical input.
- Own the support inbox.
- Take in customer and publisher requests, triage them, and make sure nothing is left unanswered.
- Resolve 3rd-level cases.
- Work through product and usage questions independently, and escalate to Product or Engineering when a case genuinely needs them.
- Protect our SLAs.
- Track response and resolution times and make sure we deliver within our contractual commitments.
- Document and improve.
- Keep case documentation clean in our tools (Jira / Confluence), and turn recurring questions into FAQ and knowledge base entries so they get answered faster next time.
- Close the loop internally.
- Feed patterns and recurring pain points back to the GTM, Product, and Customer Success teams.
Unsere Erwartungen an dich
Ausbildung
- Enrolled student at a German university for the full duration of the working student contract - field of study is secondary; your reliability and communication are what matter.
Qualifikationen
- German Level (B2 to C2), as you will support German-speaking legal professionals.
- Good English for internal communication.
- Based in Germany and available approx. 4 hours per day, Monday to Thursday - dependable, predictable availability matters more here than total hours.
- Clear, professional written communication.
- You can explain something to a lawyer without sounding technical, and stay friendly when someone is frustrated.
- Structured and self-organised.
- You keep track of open cases, follow up without being reminded, and know when to escalate.
- Comfortable with digital tools - ticketing / Jira, Confluence, and Microsoft 365.
- Interest in legal tech or AI is a bonus - a legal or business background is welcome but not required.
Erfahrung
- Prior support, service desk, or customer-facing experience is a plus, not a requirement.
Unser Angebot
- Paid position
- Mentorship and learning opportunities
- Flexible, mostly remote work with a Berlin/Munich home base
- Real ownership and the chance to shape how our teams work
- Exposure to modern tooling, automation, and AI-assisted development
- A collaborative team that values initiative
Benefits
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Noxtua AG
Die Noxtua AG mit Hauptsitz in Berlin ist ein fortschrittliches Unternehmen, das sich auf die Entwicklung von rechtlich kompetenter künstlicher Intelligenz fokussiert. Seit ihrer Gründung im Jahr 2017 hilft die Firma Juristen bei der Recherche, Analyse und Erstellung von Rechtsdokumenten und legt besonderen Wert auf Datenschutz und Transparenz. Die KI-Lösungen entsprechen den Anforderungen der DSGVO und erfüllen hohe Zertifizierungsstandards.
Description
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Beratung
Working Student 3rd Level Support
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
