Job
- Level
- Junior
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle stellst du den ersten technischen Support sicher, bearbeitest Benutzeranfragen, führst grundlegende Hardware- und Softwarediagnosen durch und unterstützt die Installation sowie Konfiguration von IT-Systemen in einem klinischen Umfeld.
Job Technologien
Deine Rolle im Team
- We are currently hiring an IT Support Specialist I to join our team in Berlin! In this role you will provide first-level technical support and assistance to end users within Parexel, ensuring the effective operation of computer systems, software applications, and peripheral equipment.
- The IT Support Specialist I serves as the initial point of contact for IT-related issues, troubleshooting and resolving common technical problems while maintaining high levels of customer service to enable uninterrupted workflow for employees!
- Respond to and resolve user requests and incidents through the service desk ticketing system.
- Provide first-level troubleshooting for hardware, software, network, and peripheral issues.
- Configure and install computer equipment, software applications, and peripherals.
- Perform basic diagnostics to identify technical problems and determine appropriate solutions.
- Escalate complex issues to appropriate IT teams following established procedures.
- Document all support activities, including problem details and resolution steps.
- Follow up with users to ensure satisfactory resolution of technical issues.
- Create, modify, and disable user accounts according to established procedures.
- Reset passwords and assist users with account access issues.
- Manage user permissions and access rights based on role requirements.
- Support onboarding and offboarding processes for employees by managing their IT assets and accounts.
- Ensure compliance with security policies for account management.
- Install, configure, and update software applications used in clinical research environments.
- Set up workstations, laptops, tablets, and mobile devices for new and existing users.
- Perform basic hardware repairs and replacements (memory, hard drives, peripherals).
- Assist with inventory management of IT assets and equipment.
- Prepare devices for deployment with standard configurations and software packages.
- Provide basic training to users on standard software applications and systems.
- Assist users with questions about software functionality and best practices.
- Support remote users with connectivity and access issues.
- Participate in routine system maintenance activities under supervision.
- Assist with basic network troubleshooting and connectivity issue.
- Support disaster recovery and business continuity testing.
- Assist with physical inventory audits of IT assets.
- Maintain accurate records of all support activities in the service desk system.
- Ensure adherence to IT security policies and procedures.
- Assist with basic security measures such as antivirus updates and patches.
- Report potential security incidents to appropriate personnel.
- Support compliance with data protection regulations in clinical environments.
- Maintain confidentiality of sensitive information and systems.
Unsere Erwartungen an dich
Ausbildung
- Associate's degree in Information Technology, Computer Science, or related field preferred.
Qualifikationen
- Proficiency with Windows and/or macOS operating systems.
- Knowledge of standard office productivity software (Microsoft Office, Google Workspace).
- Basic understanding of network concepts and troubleshooting.
- Familiarity with remote support tools and technologies.
- Basic knowledge of IT security principles and practices.
- Understanding of computer hardware components and peripherals.
- Basic knowledge of mobile device management.
- Strong customer service orientation.
- Effective problem-solving and troubleshooting methodology.
- Clear verbal and written communication abilities.
- Attention to detail and thorough documentation practices.
- Patience and empathy when dealing with frustrated users.
- Team collaboration and cooperation.
- Reliability and dependability.
- Ability to work under pressure during system outages.
- Basic understanding of clinical research applications beneficial, but not required.
- Familiarity with regulated environments a plus.
- High school diploma or equivalent with relevant technical training required.
Erfahrung
- Experience with service desk ticketing systems.
- 0-2 years of experience in IT support or related technical role.
- Experience with common business applications and productivity tools.
Job Standorte
Das ist dein Arbeitgeber
Parexel
Die Parexel International GmbH, ansässig in Berlin, ist ein führendes Auftragsforschungsinstitut, das sich auf die klinische Pharmakologie und Arzneimittelentwicklung spezialisiert hat. Als Teil der US-amerikanischen Parexel-Gruppe spielt es eine bedeutende Rolle in der Pharmaindustrie.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Pharma, Chemie, Biotech
IT Support Specialist I
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
