Job
- Level
- Senior
- Job Feld
- Application
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- München
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In diesem Job gewährleistest du die Stabilität und Leistung von Gesundheitsanwendungen, indem du technische Probleme analysierst, Lösungsansätze entwickelst und eng mit verschiedenen Teams zusammenarbeitest.
Job Technologien
Deine Rolle im Team
- As a Technical Application Support Engineer, you will be responsible for ensuring the stability, performance, and reliability of our healthcare applications.
- You will investigate complex technical issues, perform root cause analysis, and work closely with Engineering, Product, and Customer Success teams to deliver effective solutions.
- This hands-on role requires strong technical expertise, excellent troubleshooting skills, and a passion for supporting mission-critical healthcare software.
- Investigate, troubleshoot, and resolve technical issues across application, configuration, integration, and database layers.
- Perform root cause analysis using logs, SQL queries, and API tracing.
- Configure, maintain, and optimize healthcare applications to ensure reliable system performance.
- Support software implementations, upgrades, deployments, and system integrations.
- Escalate complex issues with clear technical documentation, including root cause analysis and recommended solutions.
- Provide technical support and user training, adapting communication to different technical audiences.
- Identify recurring issues, recommend long-term improvements, and contribute to continuous product optimization.
- Collaborate closely with Engineering, Product, and Customer Success teams to deliver high-quality technical solutions.
- Ensure compliance with security, quality, and regulatory requirements in a healthcare environment.
Unsere Erwartungen an dich
Ausbildung
- Bachelor's degree in Computer Science, Information Technology, Health Informatics, or a related field.
Qualifikationen
- Good understanding of REST APIs, system integrations, and application troubleshooting.
- Familiarity with Docker, Nginx, or similar infrastructure technologies is an advantage.
- Strong analytical and problem-solving skills with the ability to independently manage technical issues from investigation through resolution.
- Excellent written and spoken English; German language skills are an advantage.
Erfahrung
- At least 5 years of experience in technical application support, application management, or a similar technical role.
- Solid experience with SQL and relational databases (e.g., MySQL or PostgreSQL).
- Experience analyzing application logs, debugging technical issues, and working with distributed systems.
- Experience with reporting or BI solutions (e.g., Power BI, Bold BI, or similar) is a plus.
- Experience working in healthcare, medical device, pharmaceutical, or other regulated software environments.
Unser Angebot
- Take ownership in a meaningful role within the digital healthcare sector.
- Centrally located office with diverse lunch options nearby.
- International team culture with colleagues from different backgrounds and countries.
- Unlimited coffee and tea.
- Access to various employee discounts.
- Flat hierarchies and direct communication with decision-makers.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
ONCARE GmbH
ONCARE ist ein innovatives Unternehmen, das 2015 in München gegründet wurde. Ein motiviertes und begeistertes Team arbeitet jeden Tag daran, einen entscheidenden Beitrag zur Digitalisierung des Gesundheitswesens zu leisten. Dafür bietet ONCARE die bestmögliche technologische Unterstützung.
Description
- Gründungsjahr
- 2015
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Application Support Engineer
- Ort
- München
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
