Job
- Level
- Senior
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- München
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle entwickelst du proaktive IT-Supportlösungen, leitest komplexe technische Probleme, implementierst Automatisierungen und verbesserst die Systemverfügbarkeit durch enge Zusammenarbeit mit Security und DevOps.
Job Technologien
Deine Rolle im Team
- We're looking for an experienced IT Support Engineer to help scale and evolve our IT operations in a growing, fast-paced environment.
- This is a highly hands-on role where you will act as a senior technical expert with clear ownership of key systems, driving operational excellence and shaping the transition from reactive support to proactive, scalable service delivery.
- Operating at a 3rd level support capacity, you will take the lead on complex issues, own root-cause resolution, and implement long-term improvements that reduce operational friction.
- You'll work closely with Security, DevOps, and cross-functional teams to design and deliver solutions that are secure, reliable, and built to scale.
- Bridge IT, Security, and DevOps to ensure scalable, lasting solutions are in place across the organization.
- Lead root-cause analysis to proactively reduce ticket volume, improve SLAs, and drive automation of repetitive processes.
- Act as the internal subject matter expert on Microsoft tooling (Entra ID, Intune, Exchange Online) - owning improvements and best practices.
- Deliver key projects end-to-end, from Intune compliance policies and onboarding automation to password manager rollout and SDOps enhancements.
- Monitor device compliance and system health, flagging issues before they escalate and maintaining up-to-date documentation across the team.
Unsere Erwartungen an dich
Qualifikationen
- Cross-platform troubleshooting expertise across macOS, Windows, cloud, and on-prem environments, with solid Microsoft stack knowledge (Entra ID, Intune, Exchange Online).
- A root-cause mindset - you dig deeper than the symptom, automate what's repetitive, and don't wait to be directed.
- Proactive and structured communicator - able to spot patterns early, escalate with clear findings, and collaborate effectively with DevOps and Security teams.
- Ownership-driven, with the ability to balance security and usability, and bring ideas from concept to implementation.
Erfahrung
- 5+ years in IT Support, System Administration, or End User Support - a fully individual contributor role with strong technical depth.
- Linux troubleshooting and/or Atlassian Admin experience is a plus.
Unser Angebot
- We offer 30 days of paid time off per year.
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy.
- Deutschlandticket subsidy to support sustainable travel using public transport.
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates.
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility.
- A competitive compensation package that values the skills and experience you bring.
- Up to 4000 EUR employee referral bonus.
- Financial support for local language classes to help you in your journey of integrating into the culture!
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
NavVis GmbH
NavVis baut Brücken zwischen der realen und der digitalen Welt: Mit unserer Technologie können Dienstleister und Unternehmen fotorealistische digitale Zwillinge ihrer Gebäude und Innenräume erstellen und gemeinsam nutzen
Description
- Gründungsjahr
- 2013
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Senior IT Support Engineer
- Ort
- München
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
