Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle leistest du technischen Support für Nutzer in den UK-Büros, bearbeitest Vorfälle und Anfragen, kümmerst dich um Hard- und Software sowie Audio-visuelle Systeme und arbeitest an der Optimierung von Support-Prozessen.
Job Technologien
Deine Rolle im Team
- At BCLP, we've built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we're building change within our sector and beyond.
- It starts with our people, which is why we need Analyst, Deskside Support to join our team and support technology usage and adoption with excellent technical skills and a great customer services attitude.
- Reporting to the EMEA Deskside Support Manager, the Analyst, Deskside Support role will provide pivotal support whilst working as part of the Deskside Support Team.
- As the public face of the Technology department, the Deskside Support Analyst will provide essential support to our UK offices and our global business. They will deliver high quality support for our technology systems and hardware.
- You will act as a point of triage for all escalated incidents, ensuring the appropriate levels of technical investigation have been included, collaborating with the Senior Analysts to ensure timely resolutions are implemented.
- Proactive ticket and problem management are key responsibilities in addition to dealing with walk-ups and the provisioning of new laptops & iPhones.
- Deliver a flexible, high quality technical support by phone, email and in person.
- Provision of an excellent standard of hardware and audio visual support to all users in our UK offices as part of a regional Deskside Support team.
- Prioritise, diagnose and resolve tickets according to agreed procedures.
- Stock and stock room management.
- Fulfil Service Requests following documented processes and procedures.
- Take ownership of customer issues and follow problems through to resolution.
- Ensure high levels of customer service, technical expertise, productivity, efficiency and quality.
- Participate in the delivery of projects, services and training.
- Recommend changes to processes and technologies to improve support.
- Interface with other IS function areas to assist in solutions and to improve service efficiency and effectiveness.
- Keeps abreast of current and emerging technologies.
- Demonstrate high levels of personal organization to ensure deadlines are met effectively.
- Shares information and ideas in a timely, clear and productive manner with management, support team and other technical resources.
Unsere Erwartungen an dich
Ausbildung
- Degree in IT and/or relevant technical certifications advantageous.
- The role will require a degree of flexibility. The candidate should be familiar with the demands of a corporate IT environment and the demands of high availability for these systems.
Qualifikationen
- Commitment to continuous learning and knowledge sharing.
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical users at all levels.
- Self-motivated and proactive, with strong troubleshooting and problem-solving skills and a determination to see issues through to resolution.
- Professional, courteous and empathetic approach, with the ability to build positive relationships with clients and colleagues.
- Able to work independently and collaboratively within a team environment.
- Comfortable working under pressure and managing multiple competing priorities.
Erfahrung
- Previous IT support experience within a global professional services environment, supporting IS applications, hardware and audio-visual technologies.
- Law firm experience preferred, or experience within a professional services organisation.
- Strong customer service focus, committed to delivering a high-quality user experience.
Unser Angebot
- The chance to work within a dynamic client-focused, technology-driven team that is committed to delivering a gold standard service.
- This position may require intermittent travel domestically and internationally.
Job Standorte
Das ist dein Arbeitgeber
Bryan Cave Leighton Paisner LLP
Bryan Cave Leighton Paisner LLP (BCLP) ist eine global agierende Rechtsanwaltskanzlei mit 32 Standorten in 15 Ländern. Die Kanzlei bietet eine breite Palette an Rechtsdienstleistungen in den Bereichen Immobilien, Steuern, Finanzen und Unternehmensrecht an. BCLP wurde 2018 durch die Fusion der US-Kanzlei Bryan Cave und der britischen Kanzlei Berwin Leighton Paisner gegründet.
Description
- Unternehmenstyp
- Etablierte Firma
- Branche
- Recht, Steuern, Wirtschaft
Analyst, Deskside Support
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
