Job
- Level
- Junior
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- München
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In diesem Job fungierst du als erster Ansprechpartner für technische Anfragen, bearbeitest IT-Tickets, unterstützt bei der Fehlerdiagnose und -behebung und sorgst für die Funktionsfähigkeit von Hardware, Software und Netzwerken.
Job Technologien
Deine Rolle im Team
- In this role, you are the first point of contact for NavVis employees seeking technical help.
- You work within the Service Delivery subteam, handling day-to-day IT operations, service desk support, troubleshooting, and incident response.
- You collaborate closely with your team to maintain systems, deploy solutions, and keep IT documentation current and accurate.
- Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided.
- Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard.
- Keep the IT Asset Management system accurate and up to date at all times.
- Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations.
- Troubleshoot hardware and software issues across PCs, mobile devices, and network devices.
- Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team.
Unsere Erwartungen an dich
Qualifikationen
- Working knowledge of Active Directory basic management and Microsoft 365 administration.
- Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues.
- Business Fluent in English.
Erfahrung
- 1 to 2 years of work experience in IT support or a related technical role.
- Hands-on experience with JIRA Service Desk for ticket management and request handling.
- Familiarity with Linux command-line operations and experience with Azure AD.
Unser Angebot
- We offer 30 days of paid time off per year.
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy.
- Deutschlandticket subsidy to support sustainable travel using public transport.
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates.
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility.
- A competitive compensation package that values the skills and experience you bring.
- Up to 4000 EUR employee referral bonus.
- Financial support for local language classes to help you in your journey of integrating into the culture!
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Job Standorte
Das ist dein Arbeitgeber
NavVis GmbH
NavVis baut Brücken zwischen der realen und der digitalen Welt: Mit unserer Technologie können Dienstleister und Unternehmen fotorealistische digitale Zwillinge ihrer Gebäude und Innenräume erstellen und gemeinsam nutzen
Description
- Gründungsjahr
- 2013
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
IT Support Specialist
- Ort
- München
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
