Job
- Level
- Erfahren
- Job Feld
- IT, Network, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle verwaltest du den Zugriff auf Tools wie Jira und O365, unterstützt bei IT-Problemen, optimierst die Nutzung der Systeme und dokumentierst Zugangsrechte sowie Inventar von IT-Geräten.
Job Technologien
Deine Rolle im Team
- Managing onboarding/offboarding access across all tools (Jira, Confluence, O365, etc.).
- Maintaining role-based access and permissions.
- Ensuring timely provisioning and deprovisioning of accounts.
- Maintaining documentation of system access and ownership.
- Administering and maintaining of Jira & Confluence, Microsoft 365 (Teams, SharePoint, Copilot, Exchange) and Azure AD / Entra ID.
- Managing Shared mailboxes, distribution lists, and permissions.
- Supporting tool optimization and usage best practices.
- Maintaining and enforcing Password policies (e.g., Dashlane) and Access control best practices.
- Supporting audits and security checks.
- Acting as the first point of contact for internal IT security topics.
- Coordinating with external security/IT vendors if needed.
- Providing daily support for employee IT issues.
- Troubleshooting common problems with accounts, permissions, tools and devices.
- Maintaining a lightweight ticketing or request tracking system.
- Ensuring fast, friendly, and effective support experience.
- Owning the full lifecycle of company devices including Ordering, Setup & configuration, Assignment to employees, Repairs & Replacements and Offboarding.
- Maintaining inventory of all IT assets.
- Ensuring reliable office internet and connectivity.
- Acting as contact for internet providers / hardware vendors.
- Coordinating setup for new office spaces if needed.
- Organizing and delivering training sessions on Tools (Jira, Teams, etc.) and Security awareness.
- Creating simple guides and documentation for employees.
Unsere Erwartungen an dich
Qualifikationen
- Strong troubleshooting mindset.
- Solid understanding of: User access management, Device management, Basic IT security principles.
- Ability to structure processes (onboarding, access, inventory).
- Familiarity with: MDM tools (Intune, Jamf), Password managers (Dashlane, 1Password).
- Presence in Berlin & valid Work Permit for Germany is necessary!
Erfahrung
- 2-5 years in IT support, IT administration, or workplace IT.
- Experience with: Microsoft 365 ecosystem, Identity/access management (Azure AD / Okta / similar), Atlassian tools (Jira / Confluence).
Unser Angebot
- You will work in a full-time position (39 hours per week) at our office in Berlin, a place where creative energy, exchange, and focus come together.
- At the same time, we offer a hybrid working model and provide you with all the equipment you need for your work.
- Thanks to flexible working hours with clearly defined core hours, you can structure your day in a way that allows work and private life to harmonize well.
- Five weeks of paid vacation as well as a Germany-wide public transport ticket (Deutschlandticket) that supports you flexibly in your everyday life.
- A lunch allowance (up to €7.67 per working day) as well as free drinks and snacks are also part of our benefits.
- With a personal annual learning budget of €1,500, we deliberately invest in your development: conferences, courses, books, or new skills.
- We support you with an Urban Sports Club membership for your physical balance, our collaboration with DearEmployee, which offers anonymous, professional psychological support, and the Women of Cardmarket & LGBTQIA+ Group, which promotes exchange, visibility, and empowerment.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Sammelkartenmarkt GmbH & Co. KG
Die Sammelkartenmarkt GmbH & Co. KG, ansässig in Berlin, bietet eine Plattform für den Kauf und Verkauf von Sammelkarten und betreibt einen spezialisierten Onlinemarktplatz.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Handel
Workplace IT Specialist
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
