Job
In diesem Job entwickelst du die Wissensdatenbank von TOPdesk weiter, verbesserst die Backend-Leistung und modernisierst das System mit Agenten-Workflows sowie modernen Technologien wie TypeScript und Azure.
Job-Zusammenfassung
Job-Technologien
Deine Rolle im Team
- As a Senior Software Engineer, you deliver production work - including legacy modernisation - through agentic workflows, inside the teams setting the operating model for the rest of TOPdesk engineering.
- The work is real and customer-facing: you'll build and modernise TOPdesk's Knowledge Base - expanding existing components, shipping new features, and improving the underlying technologies - for a service management platform used by millions of people every day.
- Some days that's an accessible, polished user interface; other days it's making the backend fast and reliable; often it's both across the stack.
- You work with Claude Code as your primary collaborator: framing problems, orchestrating agents to build and modernise real product, and standing behind the verification.
- Working this way is the heart of the role, not an add-on.
- You join team Phoenix, one of the first teams adopting our AI-native SDLC, reporting to an Engineering Manager, proving it in production on real customer-facing systems.
- Phoenix is a cross-functional team spanning back-end, front-end, UX, testing, and product - you deliver alongside a UX designer and a Product Manager, and work with platform teams to get code to production.
- Owns and evolves the Knowledge Base end to end, from UI to backend.
- Ships legacy-modernisation and product work through agentic workflows.
- Builds the shared prompt and agent libraries the wider org adopts.
- Build agentically.
- Frame and decompose problems, orchestrate agents to implement them, and verify the result.
- Build new agentic product capabilities, and modernise pieces of the legacy Java/MS SQL platform on the modern TS/Vue/Azure stack.
- Work with agents, stay accountable.
- Write implementation briefs and acceptance criteria before invoking agents.
- Curate context aggressively - the right files, constraints, and invariants; lean on CLAUDE.md conventions, subagents, and MCP tools to scale beyond single-shot prompting.
- Design verification before or alongside implementation: tests, runtime checks, migration validation, observability, and rollback planning - plus the evals that catch regressions automatically.
- Handle agent permissions, context, secrets, and dependency changes with care, and keep agent-generated change sets small, understandable, and maintainable with reviewable evidence behind them.
- Recognise when a plausible agent-generated solution is architecturally wrong, unsafe, or unnecessarily complex - and review agent-generated work before it merges.
- You own the outcome.
- Contribute reusable patterns, subagents, and evals to the shared libraries the wider org adopts.
- Pair with colleagues to lift the team's overall capability - coaching is part of the job.
Unsere Erwartungen an dich
Qualifikationen
- Strong production engineer with current, daily, hands-on agentic delivery practice (Claude Code, Cursor, Aider, or equivalent).
- Deep software-engineering judgement independent of any tool - strong testing instincts, comfort with operational concerns, and the ability to spot output that is plausible but architecturally wrong, unsafe, or unnecessarily complex.
- Comfortable in ambiguity and inside legacy codebases; communicates well in writing.
- Reusable prompts, subagents, evals, or CLAUDE.md conventions you have built and shared with a team.
- Hands-on with MCP tool integrations or building agent workflows beyond a single editor session.
- Depth across multiple stacks rather than a single one.
Erfahrung
- At least 5 years of experience in Java.
- Experience in at least one of: TypeScript / Vue, Azure-hosted systems.
- Experience modernising or decomposing a heritage platform in production.
Unser Angebot
- Job security: Permanent employment contract.
- Remote work: Option to work up to 50% remotely.
- Compensation: Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits.
- Flexible working models: Full-time and part-time positions, flexible working hours.
- Vacation: 30 days of annual leave.
- Onboarding: Comprehensive onboarding program and structured training with a dedicated buddy.
- Family friendliness: Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities.
- Culture: Informal "du" culture, open and collaborative work environment in an international setting.
- Development: Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy.
- Health & well-being: OpenUp, Wellhub, and in-office massages.
- Mobility: Free parking, bicycle parking, bike leasing, and a public transport ticket.
Benefits
Work-Life-Integration
Essen & Trinken
Themen, mit denen du dich im Job beschäftigst
Job-Standorte
Das ist dein Arbeitgeber
TOPdesk ist einer der am schnellsten wachsenden Servicemanagement-Anbieter weltweit mit über 800 Mitarbeitern in 11 Ländern .
- Englisch
- Etablierte Firma
- Onsite, Hybrid
- Internet, IT, Telekom
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