Job
- Level
- Senior
- Job Feld
- IT, Project, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Holzminden
- Arbeitsmodell
- Hybrid, Onsite
Job Technologien
Deine Rolle im Team
- As an IT Global Change Manager, you will be responsible for driving and optimizing the Change Management process across Group IT, ensuring alignment with internal teams and external service providers.
- Develop and implement IT Change Management strategies and processes to support efficient and controlled system changes.
- Ensure adoption of a standardized Change Management lifecycle across internal teams and external vendors.
- Coordinate testing, documentation, and approval of all changes in line with company standards.
- Manage and monitor the performance and service delivery of external partners (e.g., service desk, 2nd and 3rd level support) against agreed SLAs.
- Categorize and prioritize changes (standard, normal, emergency) and assess risks to minimize disruption.
- Lead the handling of emergency and high-risk changes, ensuring timely execution based on urgency and business impact.
- Facilitate stakeholder communication, including senior management, for escalations, approvals, and buy-in.
- Analyze problem and incident trends to identify areas for improvement and collaborate on technical/process enhancements.
- Conduct post-implementation reviews and develop reports and KPIs to measure the effectiveness of Change Management.
- Share knowledge and mentor IT colleagues, promoting best practices and a culture of continuous improvement.
Unsere Erwartungen an dich
Ausbildung
- Degree in Computer Science, Information Systems, or a related field.
Qualifikationen
- Strong knowledge of IT processes and methodologies (ITIL); ITIL certification is required.
- Solid understanding of IT infrastructure, software, hardware, and enterprise technology.
- Excellent analytical and time management skills with the ability to prioritize effectively and solve problems under pressure.
- Strong collaboration and cross-functional teamwork capabilities.
- Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.
- Fluent in English (written and spoken); additional language skills are a plus.
Erfahrung
- 5+ years of experience in Change Management or IT Project Management within consulting, services, or corporate environments.
- Proven track record in managing and implementing complex IT changes in large, multinational organizations- experience in the manufacturing industry is a plus.
- Hands-on experience with IT service management tools, preferably ServiceNow.
Benefits
Essen & Trinken
Mehr Netto
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Symrise AG
Die Symrise AG ist ein international tätiger, börsennotierter Anbieter von Duft- und Geschmackstoffen. Das Unternehmen mit Hauptsitz in Holzminden entwickelt außerdem kosmetische Wirk- und Grundstoffe sowie funktionalitätssteigernde Zusatzstoffe für die Lebensmittelindustrie.
Description
- Unternehmensgröße
- 250+ Employees
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Industrie, Produktion, Pharma, Chemie, Biotech
IT Global Change Manager
- Ort
- Holzminden
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
