Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Weiterstadt
- Arbeitsmodell
- Full Remote, Hybrid
Job Zusammenfassung
In dieser Rolle berätst du Kunden zur digitalen Fertigung, unterstützt sie bei der Systemeinrichtung und Prozessvalidierung und optimierst Workflows, um klinische Ergebnisse zu gewährleisten.
Job Technologien
Deine Rolle im Team
- Use your dental technician expertise to advise customers on digital fabrication workflows.
- Guide users through system setup, process validation, and workflow optimization to ensure predictable clinical outcomes.
- Deliver high-quality technical support to dental laboratories, clinics, and medical practices internationally.
- Conduct training sessions for customers, internal teams, and distribution partners on 3D printing, materials, and digital integration.
- Contribute to improving and standardizing global service workflows.
- Manage customer cases using Salesforce and other support platforms.
- Collaborate with engineering, product, and customer success teams to resolve complex issues and enhance user experience.
- Support cloud-based software tools, CAD/CAM integrations, and digital dentistry platforms.
- Represent SprintRay at international trade shows, workshops, and industry events.
Unsere Erwartungen an dich
Qualifikationen
- Fluent Spain, Portuguese and English with strong communication skills; German or another European language is an advantage.
- Proactive mindset with excellent communication and customer interaction skills.
- Background in dental technology, technical support, medical technology or dental applications.
- Ability to explain clinical concepts clearly to SprintRay workflow users.
- Strong analytical and troubleshooting skills, with a natural curiosity for testing and improving processes.
- Willingness to travel for on-site training, customer visits, installations, and international events.
- A collaborative, service-oriented mindset with a genuine desire to help customers and colleagues succeed.
Erfahrung
- Hands-on experience with 3D printing, CAD/CAM systems, or digital workflows-ideally within a dental lab or clinical environment.
Unser Angebot
- A varied and challenging role in which you can help shape and implement your own ideas.
- Working in a dedicated team with open communication in a motivating work environment in a growing technology company.
- Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets.
- Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities.
- Flexible working hours and models.
- 30 days vacation and birthday off.
- Adequate performance-related remuneration.
- Opportunities for further training and qualification.
- For your well-being: Complimentary snacks and a wide selection of hot and cold beverages - coffee, tea, and more.
- Extensive training and colleagues who are available to answer questions.
Job Standorte
Das ist dein Arbeitgeber
SprintRay
SprintRay Inc. ist ein 2014 in Los Angeles gegründetes Technologieunternehmen, das sich auf digitale 3D-Drucklösungen für die Zahnmedizin fokussiert. Das Unternehmen stellt ein umfassendes Ökosystem aus Hardware, Software und Materialien bereit, um Zahnarztpraxen und Dentallabore bei der Implementierung innovativer zahnmedizinischer Workflows zu unterstützen. Mit einer Niederlassung in Weiterstadt bedient SprintRay den gesamten EMEA-Raum.
Description
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Full Remote, Hybrid
- Branche
- Gesundheitswesen, Soziales
Technical Support Specialist
- Ort
- Weiterstadt
- Arbeitsmodell
- Full Remote, Hybrid
- Diversität
- Für alle Personen geeignet (m/w/d)
