Job
In dieser Rolle übernimmst du die Verantwortung für das IT-Service-Management nach ITIL, entwickelst Servicekataloge und SLAs, überwacht Anwendungen wie Azure und Snowflake und koordinierst die Lösung von IT-Vorfällen.
Job-Technologien
Deine Rolle im Team
- You take ownership of IT service management in line with ITIL principles and ensure the effective implementation of IT governance for the company-wide risk assessment platform.
- You develop and maintain service catalogs, SLAs, KPIs, and process documentation while overseeing the monitoring and operation of key applications and services, including Azure, Azure Functions, Azure ML, and Snowflake.
- You manage and optimize relationships with external data providers, support the definition and procurement of new services, and contribute to the selection of new service providers.
- You lead the resolution of IT incidents and coordinate the rapid restoration of business operations by efficiently directing activities across application and infrastructure service delivery teams.
- You collaborate closely with development teams, external partners, and other stakeholders to coordinate IT-related process improvements and system enhancements.
- You support IT projects throughout the implementation, testing, and rollout phases and ensure a seamless transition into day-to-day operations.
- You evaluate emerging technologies and alternative solutions and provide recommendations to meet evolving business requirements and drive continuous improvement.
- You play a key role in ensuring the stability, efficiency, and future development of the overall platform and service landscape.
Unsere Erwartungen an dich
Qualifikationen
- You demonstrate strong stakeholder management and collaboration skills, enabling you to work effectively with business functions, service providers, and technical teams.
- You are characterized by a structured, solution-oriented, and self-driven working style and consistently deliver reliable results.
Erfahrung
- You bring several years of experience in IT service management or the operation of complex, business-critical applications.
- You have a strong understanding of ITIL and IT service management, particularly in Incident, Problem, Change, and Service Level Management, as well as experience in implementing IT governance frameworks.
- You possess extensive knowledge of the Microsoft Azure platform, including Azure Functions and Azure ML, as well as Snowflake, and have hands-on experience operating and monitoring cloud-based data platforms.
- You have experience managing service providers and external data suppliers, including SLA management, KPI tracking, and conducting service reviews.
- You remain calm and effective in critical situations and have proven experience managing IT incidents and driving rapid, sustainable resolution of issues.
Unser Angebot
- This position can be full-time or part-time (min. 30h/week).
- DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis.
- Many of our employees work part-time or in flexible working models.
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Essen & Trinken
Themen, mit denen du dich im Job beschäftigst
Job-Standorte
Das ist dein Arbeitgeber
Wir sind ein führender europäischer Dienstleister für effiziente Mobilitätslösungen, die gewerbliche Fuhrparks steuern. Unsere Produkte und Dienstleistungen umfassen smarte Tankbelege, alternative Antriebsarten, Mautabwicklung sowie innovative vernetzte Services.
- 1934
- Etablierte Firma
- Onsite, Hybrid
- Logistik, Transport
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