Job
- Level
- Junior
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Job Feld
- Application
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
Job Zusammenfassung
In dieser Position führst du unsere Kunden durch die Implementierung der NinjaOne-Lösung, bearbeitest Support-Anfragen und arbeitest eng mit Vertrieb und Account Management zusammen, um Lösungen zu entwickeln und Produktprobleme zu lösen.
Job Technologien
Deine Rolle im Team
- Guide our customers through the implementation of the NinjaOne solution.
- Work closely with our sales teams to understand customer requirements and provide sales support.
- Partner with our account management department to meet the needs of our existing customers.
- Take initiative and provide prompt, accurate follow-up to tickets and support calls.
- Collaborate with cross-functional teams to resolve critical product issues, develop solutions to minimize cycle time for problem resolution and make improvements for future releases.
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams such as the creation of new knowledge base articles.
- Work a set schedule Monday - Friday 9am - 6pm Berlin time.
- Other duties as needed.
Unsere Erwartungen an dich
Qualifikationen
- Fluent in German and English.
- Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac.
- You exercise sound judgment and prioritize based on customer impact.
- As a lifelong learner you are adaptable to new technologies and embrace change.
- Polished verbal and written communication skills that deliver messages with a customer first mindset.
- You can work independently and with a team in a global environment.
- Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies, processes and procedures.
- You are highly organized.
- Driven and self-motivated you; you set the pace for yourself and others around you.
- Customers, clients and teammates see you as a problem solver that brings all the details to the solution.
- Empathy, patience and a sense of humor - we work hard and have fun doing it!
Erfahrung
- At least 2 years' experience in a customer service-related position.
- Previous experience with IT software helpful, but not required.
- Experience with ZenDesk or other CRM ticketing software preferred.
Unser Angebot
- Grow personally and professionally with one of the fastest growing companies.
- Enjoy your lunch covered by NinjaOne 3 times/week at the office.
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more).
- Develop your skills through our renowned training platform.
- Receive competitive compensation.
- Collaborate with a curious, kind, international and intercultural workforce.
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit).
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
NinjaOne GmbH
NinjaOne GmbH, gegründet im Jahr 2013, fokussiert sich auf automatisierte Endpunkt-Management-Lösungen und hat sich zum Ziel gesetzt, die IT-Komplexität zu reduzieren. Mit über 15.000 Kunden und mehr als 1.000 Mitarbeitern ist das Unternehmen stetig gewachsen.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Junior Solutions Engineer
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
