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Senior Project Manager - SAP S/4 Fashion

Infosys Consulting

Job

  • Level
    Senior
  • Job Feld
    BI, Project
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    Erlangen
  • Arbeitsmodell
    Onsite

    • Job Zusammenfassung

    In dieser Rolle bist du verantwortlich für die gesamte Servicebereitstellung von SAP S/4HANA und ECC. Du leitest Incident- und Change-Management, überwachst die Systemleistung und koordinierst die Kommunikation zwischen Onsite- und Offshore-Teams.

    Job Technologien

    Deine Rolle im Team

    • We are seeking a SAP S/4HANA / ECC Service Manager to own end to end service delivery for SAP applications in a production (AMS / Run / DevOps) environment.
    • This onsite role serves as the single point of accountability for SAP service stability, SLA adherence, stakeholder satisfaction, and continuous improvement across SAP ECC and S/4HANA landscapes.
    • The role demands strong SAP functional expertise, disciplined service management practices, proven leadership capabilities, and a high level of client facing maturity to effectively manage stakeholders and drive operational excellence.
    • Own end to end service delivery for SAP ECC and S/4HANA landscapes (Run / AMS).
    • Ensure compliance with SLAs, OLAs, KPIs, and contractual commitments.
    • Drive incident, problem, change, and release management in line with ITIL standards.
    • Act as escalation manager for P1/P2 incidents, ensuring rapid resolution and root cause analysis (RCA).
    • Proactively monitor system health and service performance.
    • Apply ITIL best practices across SAP support operations.
    • Serve as the primary onsite interface between the client (IT, Platform Engineering, Business) and offshore/onshore delivery teams.
    • Lead service review meetings, operational governance calls, and leadership updates.
    • Manage client expectations and build trust through transparency and predictable delivery.
    • Handle escalations with senior client stakeholders and internal leadership.
    • Prepare and present weekly/monthly/Quarterly service reports, including SLA metrics, trends, risks, and improvement plans.
    • Ensure audit readiness, compliance, and documentation accuracy.
    • Drive corrective actions and follow through on agreed improvement items.
    • Coordinate with functional, technical, and basis teams across onshore and offshore models.
    • Ensure resource readiness, skill coverage, knowledge continuity, and backup planning.
    • Coach teams on service discipline, quality, and process adherence.
    • Identify skill gaps and drive training, upskilling, or staffing actions.
    • Identify opportunities to improve stability, automation, monitoring, and cost efficiency.
    • Support S/4HANA transformation, brownfield/greenfield coexistence, and innovation initiatives.
    • Collaborate with architecture, integration, and platform teams for long term roadmap alignment.
    • Contribute to SAP AMS / Run RFP responses
    • Define service delivery model, SLAs, governance, and resourcing
    • Support scope clarification, estimations, risks, and assumptions
    • Review and shape SAP AMS / DevOps SOWs
    • Ensure clear scope, RACI, SLAs, governance, and change mechanism
    • Ensure alignment between contractual commitments and delivery capability
    • Lead transition from Project/Build to Run (AMS)
    • Ensure knowledge transfer, documentation, and readiness sign off
    • Stabilize operations post go live and ensure SLA compliance

    Unsere Erwartungen an dich

    Ausbildung

    • Bachelor's degree in Engineering, Computer Science, or related field.

    Qualifikationen

    • Strong hands on or lead level understanding of:
    • SAP S/4HANA and/or SAP ECC
    • Core modules (FI, CO, MM, SD, ABAP- depending on landscape)
    • SAP Basis awareness (interfaces, transports, performance, jobs)
    • SAP MDG, BTP and FIORI awareness
    • Deep understanding of ITIL processes (Incident, Problem, Change, Release).
    • Excellent onsite client facing communication and presentation skills.
    • Strong leadership, conflict resolution, and decision making abilities.
    • Ability to handle pressure situations and senior level escalations calmly.
    • ITIL certification preferred.
    • SAP certification(s) in S/4HANA/ECC modules is a plus.

    Erfahrung

    • Experience in AMS / Run / Support environments is mandatory.
    • Proven experience in SLA-driven service delivery.
    • Experience in multi vendor and global delivery models.
    • 10-15+ years of overall IT experience with 5+ years in SAP service management roles.

    Unser Angebot

    • Stable SAP landscape with improved SLA performance.
    • Reduced incidents and faster resolution times.
    • Positive service review feedback from client stakeholders.
    • Clear governance, predictable delivery, and continuous improvement mindset.

    Themen mit denen du dich im Job beschäftigst

    Job Standorte

    • Standort Erlangen

      Bayern

      Deutschland

    Das ist dein Arbeitgeber

    Infosys Consulting

    Infosys Consulting

    Infosys Consulting ist eine Management- und IT-Beratungsfirma innerhalb der größeren Infosys-Organisation, die sich auf strategische Beratung, IT-Transformation, Change Management und Geschäftsanalysen spezialisiert hat.

    Description

  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Beratung, Internet, IT, Telekom

    • Dev Reviews

    by devworkplaces.com

    Gesamt

    (1 Bewertung)
    4.5

    • Culture

      4.7

    • Career Growth

      5.0

    • Workingconditions

      4.0

    • Engineering

      4.4
    Alle Dev Reviews anzeigen
    Logo Infosys Consulting

    Senior Project Manager - SAP S/4 Fashion

    Infosys Consulting
    Ort
    Erlangen
    Arbeitsmodell
    Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)
    Nur Englisch
    Nur Englisch erforderlich

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