Job
- Level
- Junior
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- München
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position unterstützt du Mitarbeiter bei IT-Anfragen, bearbeitest Tickets, richtest Apple-Geräte ein und hilfst bei der Nutzung von Tools wie Microsoft 365 und Slack. Zudem lernst du moderne, cloudbasierte Arbeitsplatztechnologien kennen.
Job Technologien
Deine Rolle im Team
- Join MOIA as a Junior IT Support and become part of our Digital Workplace team, supporting our growing Munich location.
- This is an excellent opportunity to grow your IT support career in a modern, cloud-first environment while learning from experienced IT colleagues.
- You'll support employees with day-to-day IT topics, gain hands-on experience with modern workplace technologies, and develop your skills in a structured and supportive setup.
- We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently.
- Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions - providing a strong, modern foundation for growth.
- Provide first-level and near-desk IT support for employees in the Munich office.
- Handle incidents and service requests via our ticketing system.
- Support daily usage of Apple devices and workplace hardware.
- Assist with onboarding and offboarding, including device setup and access provisioning.
- Support SaaS tools such as Microsoft 365, Okta, Slack, Atlassian, and Miro.
- Help with device deployment, inventory, and basic maintenance.
- Escalate complex issues to senior IT colleagues when needed.
- Contribute to IT documentation and basic process improvements.
- Learn and apply best practices for security, identity management, and digital workplace tools.
- While MOIA embraces a hybrid work model, this role requires regular onsite presence in our Munich office, especially during the setup and growth phase of the location.
Unsere Erwartungen an dich
Ausbildung
- Hands-on experience with Apple devices in a professional or educational environment.
Qualifikationen
- Interest in cloud-based workplace tools and modern IT setups.
- Familiarity with tools like Microsoft 365, Slack, or Okta is a plus.
- Willingness to learn MDM solutions (e.g., Jamf, Microsoft Endpoint Management).
- Comfortable working with ticket-based systems.
- Ability to work reliably onsite and follow structured processes.
- Great communication skills in English (C1) and German at least B1.
Erfahrung
- First experience in IT Support, Helpdesk, or a similar role.
- Service-oriented mindset with a strong focus on user experience.
Unser Angebot
- Competitive salary (including bonus)
- Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
- Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
- Budget and monthly expense allowance for home office setup
- Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries
- Public transport ticket (fully subsidized 'Deutschlandticket') for commuting and travelling throughout Germany and discount on MOIA rides
- Subsidized fitness club membership or bike leasing
- Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
- Mental health support, 1:1 sessions with external professionals and mental unload workshops
- 30 vacation days, sabbatical and unpaid leave option
- Relocation support with service provider (visa, administration, etc.)
- Dog-friendly offices
Benefits
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
MOIA GmbH
Die MOIA GmbH gehört zum Volkswagen-Konzern und hat Büros in Berlin und Hamburg. Sie bietet umweltfreundliche Ridepooling-Dienste an und arbeitet an innovativen Lösungen für autonome Mobilität. Das internationale Team beschäftigt sich mit KI, Software, Hardware und Embedded Systems für städtische Verkehrssysteme.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Fahrzeugbau, Zulieferer
Junior IT Support - Digital Workplace
- Ort
- München
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
