Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Hannover
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position bearbeitest du 1st-Level-Anfragen, dokumentierst Vorfälle, überwachst deren Lösung und entwickelst kontinuierlich Support-Szenarien zur Verbesserung der Servicequalität.
Job Technologien
Deine Rolle im Team
- In 1st level, you process incidents, manage their further progression (e.g. forwarding to subsequent incident levels) and monitor the resolution throughout.
- You ensure clear and complete documentation of the incidents.
- Through proactive and reactive performance monitoring, you identify potential disruptions at an early stage and initiate appropriate measures.
- You process service requests including necessary clarifications and communicate transparently with users as part of the request-fulfilment process.
- By creating and maintaining content in the global knowledge base, you make solutions available efficiently and sustainably.
- You continuously develop existing support scenarios and intake channels in order to sustainably improve service Quality.
Unsere Erwartungen an dich
Qualifikationen
- Knowledge in working with service management tools (e.g. ServiceNow).
- Basic hardware knowledge.
- German and English at business-fluent level, for supporting local and international colleagues.
- A service-oriented way of thinking and working, as well as strong intrinsic motivation to continuously develop yourself.
Erfahrung
- Professional experience in the service sector, for example in a service-oriented IT environment and/or through vocational training in an IT or hotel/tourism environment.
- Experience with client operating systems, networks and IT processes is desirable.
Unser Angebot
- Flexibility: A hybrid work model with flexible working hours and 30 days of annual leave.
- Work Abroad: Up to 30 days a year within the EU Member States, Iceland, Liechtenstein, Norway and Switzerland.
- Financial Benefits: Company pension scheme, employee shares at favourable conditions, vacation and Christmas allowances as well as financial participation in the company's success.
- Worry-free Relocation: Wrap-around (financial) support for your accommodation search and relocation to Hannover.
- Lifelong Learning: Innovative programme of further training, including e-learning, specialist seminars, soft skills training, language courses, opportunities for work shadowing in other departments.
- Digital Fitness: In short training sessions, we show you how to make your daily work more efficient and smarter using our AI tools - especially Microsoft Copilot.
- Healthy Work Environment: Ergonomic workstations, outstanding canteen with rich selection of regional dishes ranging from vegan to hearty made with organic ingredients.
- Corporate Fitness: Hansefit membership across Germany or at Daily Fitness gym in Hannover (here also with access for family members).
- Corporate Benefits: Discounts on products and services from well-known vendors (including travel, fashion and technology).
- Individual Family Support: Company daycare facility and free, anonymous external counselling on personal, professional and psychological matters.
- Mobility: Ease of mobility with a free pass on local public transport (Deutschlandticket) and bicycle leasing (JobRad), free parking and electric charging stations for cars and bikes.
- Connecting Power: Together we enjoy parties, team events and internal networking activities.
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Mehr Netto
- 💻Notebook zur Privatnutzung
- 📱Handy zur Privatnutzung
- 🛍Mitarbeitervergünstigungen
- 👴🏻Betr. Altersvorsorge
Essen & Trinken
Job Standorte
Das ist dein Arbeitgeber
Hannover Rück SE
Die Hannover Rück ist einer der vier größten Rückversicherer der Welt, wobei sie ein Prämienvolumen von rund 19 Milliarden EUR besitzt. Sie bedient alle Sparten der Schaden- und Personen-Rückversicherung und ist mit einer großen Anzahl von 3.200 Mitarbeitern auf allen Kontinenten präsent.
Description
- Unternehmensgröße
- 250+ Employees
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Banken, Finanz, Versicherung
IT Service Desk Analyst
- Ort
- Hannover
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
