Job
- Level
- Erfahren
- Job Feld
- IT, Project, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle übernimmst du die Verantwortung für die Verwaltung und Optimierung der internen SaaS- und Business-Anwendungen, arbeitest eng mit verschiedenen Stakeholdern und IT-Teams zusammen, um Effizienz und Compliance zu gewährleisten.
Job Technologien
Deine Rolle im Team
- As a SaaS & Business Applications Manager, you will own and mature Parloa's internal SaaS and business application landscape, transforming a highly distributed environment into a centralized, scalable, and compliant platform that enables the business to operate efficiently.
- This role operates as an individual contributor with end-to-end ownership of the application portfolio.
- You will work in close partnership with IT Service Delivery and Security, ensuring applications are reliable, compliant, and aligned with business needs - while driving consolidation, optimization, and operational excellence.
- Own the SaaS & Application Portfolio: Take ownership of the lifecycle of all business applications, from onboarding to decommissioning.
- Establish and maintain a centralized view of the application landscape (600+ tools).
- Drive consolidation and rationalization to reduce redundancy and improve efficiency.
- Drive Business Alignment & Enablement: Partner with stakeholders across the business to understand needs and translate them into scalable application solutions.
- Ensure applications are aligned with operational workflows and business objectives.
- Act as the bridge between business, IT, and vendors.
- Lead Application Delivery & Change: Own implementation, rollout, and optimization of business applications.
- Manage upgrades, changes, and integrations in collaboration with IT Service Delivery.
- Ensure proper validation, testing, and release processes.
- Vendor & Supplier Management: Manage relationships with SaaS vendors, including performance, renewals, and contract optimization.
- Track usage, value, and licensing to support cost efficiency.
- Support commercial decision-making with data and insights (budget ownership sits outside the role).
- Governance, Risk & Compliance: Partner with Security to ensure applications meet SOC2 / ISO compliance requirements.
- Establish governance processes for onboarding, access, and lifecycle management.
- Maintain documentation, standards, and controls across the application portfolio.
- Knowledge & Operational Excellence: Build and maintain documentation, service catalogues, and usage guidelines.
- Improve internal adoption, usability, and supportability of tools.
- Introduce scalable processes aligned with ITIL principles where appropriate.
Unsere Erwartungen an dich
Qualifikationen
- Strong understanding of application lifecycle management and IT service management concepts (e.g., ITIL).
- Ability to operate across technical and business domains, translating between stakeholders.
- Strong project ownership and delivery capability across multiple parallel initiatives.
- Familiarity with SOC2 / ISO 27001 controls.
- Background in consulting or transformation roles.
- Exposure to tooling ecosystems (SSO, IAM, procurement, asset management).
Erfahrung
- Proven experience managing SaaS or business application portfolios in a scaling company.
- Experience working with vendors, contracts, and SaaS ecosystems.
- Experience working in environments transitioning toward enterprise maturity (compliance, scale, governance).
- Nice to have: Experience in SaaS-heavy, high-growth environments.
Unser Angebot
- Measurable reduction in SaaS spend through consolidation and optimization.
- Significant portion of applications centralized under structured ownership.
- Clear governance model established for onboarding, lifecycle, and vendor management.
- Improved visibility, documentation, and usability of the application landscape.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Parloa Gmbh
Die Parloa GmbH, ein Technologieunternehmen aus Berlin, bietet mit ihrer AI Agent Management Plattform AMP Unterstützung für Enterprise-Kunden, die KI-Agenten für natürliche Kundengespräche skalieren möchten. Zu den globalen Marken, die das Unternehmen betreut, gehören Allianz, Booking.com, SAP und Swiss Life, und es hat über eine Milliarde Kundeninteraktionen ermöglicht. Parloa hat Büros in Berlin, München und New York und beschäftigt etwa 350 Mitarbeiter, während es international expandiert.
Description
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
SaaS & Business Applications Manager
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
