Job
- Level
- Erfahren
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Job Feld
- Application, Product
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
Job Zusammenfassung
In dieser Rolle entwickelst du automatisierte Lösungen durch die Konfiguration von Low-Code-Plattformen und CRM-Tools, während du komplexe Projekte leitest und den KI-Agenten optimierst.
Job Technologien
Deine Rolle im Team
- Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
- Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
- Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
- Configure and optimize the AI Agent - defining intents, prompts, actions, guardrails, and performance metrics.
- Manage complex, cross-functional deployments - defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
- Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
- Champion continuous learning and enablement - train peers, run internal workshops, and document best practices to raise the technical bar across the team.
- Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
- Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
- Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.
- Act as an internal product owner within the GTM function-defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
- Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.
- Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.
- Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning remains competitive and insights continuously feed back into product and GTM strategies.
Unsere Erwartungen an dich
Qualifikationen
- Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
- Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.
- Excellent communication and stakeholder management skills, translating between technical and business audiences.
- Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).
- Exposure to scripting (JavaScript/Python) for light customization and debugging.
Erfahrung
- 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) - able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.
- Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
- A growth mindset - constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.
- Nice-to-haves: Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).
Unser Angebot
- Key moment to join Aircall in terms of growth and opportunities.
- Our people matter, work-life balance is important at Aircall.
- Fast-learning environment, entrepreneurial and strong team spirit.
- 45+ Nationalities: cosmopolite & multi-cultural mindset.
- Competitive salary package & benefits.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Aircall
Aircall ist ein in Paris ansässiges Softwareunternehmen, das eine fortschrittliche Plattform für die Kundenkommunikation und Geschäftstelefonie bereitstellt. Diese Lösung integriert Sprach-, SMS- und WhatsApp-Kommunikation in einer einheitlichen Arbeitsumgebung und hilft Unternehmen, ihre Kundenkommunikation effektiv zu erweitern. Aircall agiert international und richtet sich an Teams im Kundenservice und Vertrieb.
Description
- Unternehmenstyp
- Startup
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Forward Deployed Engineer
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
