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Forward Deployed Engineer

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Aircall

Job

  • Level
    Erfahren
  • Job Feld
    Application, Product
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    Berlin
  • Arbeitsmodell
    Onsite

    • Job Zusammenfassung

    In dieser Rolle entwickelst du automatisierte Lösungen durch die Konfiguration von Low-Code-Plattformen und CRM-Tools, während du komplexe Projekte leitest und den KI-Agenten optimierst.

    Job Technologien

    Deine Rolle im Team

    • Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
    • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
    • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
    • Configure and optimize the AI Agent - defining intents, prompts, actions, guardrails, and performance metrics.
    • Manage complex, cross-functional deployments - defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
    • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
    • Champion continuous learning and enablement - train peers, run internal workshops, and document best practices to raise the technical bar across the team.
    • Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
    • Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
    • Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.
    • Act as an internal product owner within the GTM function-defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
    • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.
    • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.
    • Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning remains competitive and insights continuously feed back into product and GTM strategies.

    Unsere Erwartungen an dich

    Qualifikationen

    • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
    • Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.
    • Excellent communication and stakeholder management skills, translating between technical and business audiences.
    • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).
    • Exposure to scripting (JavaScript/Python) for light customization and debugging.

    Erfahrung

    • 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
    • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) - able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.
    • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
    • A growth mindset - constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.
    • Nice-to-haves: Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).

    Unser Angebot

    • Key moment to join Aircall in terms of growth and opportunities.
    • Our people matter, work-life balance is important at Aircall.
    • Fast-learning environment, entrepreneurial and strong team spirit.
    • 45+ Nationalities: cosmopolite & multi-cultural mindset.
    • Competitive salary package & benefits.

    Themen mit denen du dich im Job beschäftigst

    Job Standorte

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Standort Berlin

      Deutschland

    Das ist dein Arbeitgeber

    Aircall

    Aircall

    Aircall ist ein in Paris ansässiges Softwareunternehmen, das eine fortschrittliche Plattform für die Kundenkommunikation und Geschäftstelefonie bereitstellt. Diese Lösung integriert Sprach-, SMS- und WhatsApp-Kommunikation in einer einheitlichen Arbeitsumgebung und hilft Unternehmen, ihre Kundenkommunikation effektiv zu erweitern. Aircall agiert international und richtet sich an Teams im Kundenservice und Vertrieb.

    Description

  • Unternehmenstyp
    Startup
  • Arbeitsmodell
    Onsite
  • Branche
    Internet, IT, Telekom
    • Logo Aircall

    Forward Deployed Engineer

    Aircall
    Ort
    Berlin
    Arbeitsmodell
    Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)
    Nur Englisch
    Nur Englisch erforderlich

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