Job
- Level
- Senior
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Herleshausen
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Position unterstützt du vor Ort Endbenutzer bei IT-Geräten, kümmerst dich um die Wartung und Asset-Management von Hardware und gewährleistest den reibungslosen Betrieb der IT-Infrastruktur.
Job Technologien
Deine Rolle im Team
- Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
- Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
- Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
- Coordinate with vendors for hardware issues and take ownership of complex incidents.
- Manage incidents and problems, and support local IT projects and rollouts.
- Maintain accurate asset records in the central CMDB.
- Serve as primary IT support at your location, including occasional support for other sites across Europe.
- Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
- Represent and promote IT services within the organization.
Unsere Erwartungen an dich
Qualifikationen
- Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
- Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
- Basic understanding of warehouse operations and handheld device configuration
- Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
- Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
- Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
- Excellent communication, time management, and collaboration skills across all levels
- Presentation and training abilities for small groups
- Good English and German skills
Erfahrung
- Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
Unser Angebot
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
- Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
- We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
- We are happy to support your need for any adjustments during the application and hiring process.
- If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Job Standorte
Das ist dein Arbeitgeber
Maersk Deutschland A/S & Co. KG
Maersk Deutschland A/S & Co. KG ist ein führendes Logistikunternehmen, das sich auf Containerlogistik und umfassende Transportlösungen spezialisiert hat. Mit einem breiten Spektrum an Dienstleistungen, einschließlich Lagerhaltung und Straßentransport, bedient es Kunden weltweit.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Logistik, Transport
Senior IT Support Technician
- Ort
- Herleshausen
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
