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Senior Infrastructure Engineer

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Topdesk

Job

  • Level
    Senior
  • Job Feld
    IT, DevOps, Back End
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    Kaiserslautern
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Zusammenfassung

    Du entwickelst und wartest SaaS-Tooling zur Verwaltung und Konfiguration von Kundenumgebungen, orchestrierst Container mit Kubernetes und automatisierst repetitive Aufgaben über ein robustes System.

    Job Technologien

    Deine Rolle im Team

    • As a Senior Infrastructure Engineer, you build and maintain the SaaS Tooling that powers provisioning, management, and configuration for TOPdesk's entire SaaS platform.
    • Whenever a customer environment is created, moved, upgraded, backed-up/restored, managed, or purged, it runs through tools your team owns: the Execution Server, SaaS Tooling Bridge, Control Panel, and related services.
    • You will help your team bring the tooling system to the next level and make sure that it serves the company's technical vision.
    • You prefer fixing root causes over repeating manual tasks, and you're comfortable in codebases mid-transition, where old and new systems coexist.
    • You write code others can pick up easily, and you weigh the impact on other teams before changing shared tooling.
    • You operate agents yourself and bring our AI-native ways of working into how your components gets built, changed, and remediated.
    • You join one of the teams responsible for the tooling that deploys, provisions, manages, and configures every customer environment across TOPdesk's global SaaS platform, including services, instances, databases, and virtual appliance.
    • Build and maintain responsive, scalable systems for managing customer environments.
    • Orchestrate containerized workloads with Kubernetes, owning the deployment and orchestration layer end to end, not just the application code that calls it.
    • Build and maintain the scheduling system for deploying and managing SaaS single- and multi-tenant components, databases, and networking across 12 global datacenters.
    • Own architecture, performance, and scaling of SaaS Tooling; extend the bridge between SaaS Tooling and internal platforms to automate operational requests (license changes, feature flag rollouts, environment actions) with clear fallback procedures.
    • Identify manual, repetitive operational tasks in TOPdesk deployment and engineer automation or self-service solutions.
    • Improve the reliability of critical-path tooling: fix bugs, add tests, and strengthen observability to catch failures early.
    • Work closely with Hosting, SRE, DevEx, and Observability teams, and product teams, to support feature delivery and operational needs.
    • Participate in L2/L3 support, including weekday, weekend, and occasional night on-call rotations, troubleshooting product operations, security operations, and urgent engineering issues.
    • Build and maintain a Virtual Appliance build system for on-premises delivery.
    • Bring AI-native ways of working, agents, subagents, and shared patterns, into how the team builds and operates tooling.

    Unsere Erwartungen an dich

    Qualifikationen

    • Current, personal practice of AI-native software delivery (Claude Code or equivalent).
    • Confident working with SQL on relational databases.
    • Solid Linux system administration skills, including Bash scripting.
    • Comfortable working in live, evolving systems as well as greenfield projects.
    • Strong written communication for documenting processes and collaborating with non-engineering teams.
    • Secrets management or least-privilege access design across multiple environments.

    Erfahrung

    • Strong backend development experience in Python related to infrastructure management.
    • Experience with industry standard orchestration tools or durable-execution engines like Temporal, Airflow, n8n, or similar orchestration tool.
    • Experience with infrastructure-as-code (Terraform) and configuration management tools (Puppet, Ansible, or similar).
    • Experience with cloud infrastructure (regular exposure expected, though this is not a cloud-architecture ownership role).
    • Experience packaging or distributing virtual appliances (e.g. hypervisor-level distribution).
    • Experience with EU data residency or sovereign cloud requirements.

    Unser Angebot

    • 30 days of vacation.
    • Holiday allowance: 8% of the last 12 salaries.
    • Flexible working hours.
    • Home office.
    • Language learning platform: Babbel.
    • OpenUp for mental health.
    • Job ticket.
    • Udemy learning platform.
    • Personal development (no fixed budget).
    • Corporate Benefits platform.
    • Fitness offer: Wellhub.
    • Givve Card (€50 per month after probation period).
    • Anniversary bonus.
    • Holiday allowance conversion.
    • Office massage.
    • Pension scheme (20%).

    Benefits

    Work-Life-Integration

    Essen & Trinken

    Themen mit denen du dich im Job beschäftigst

    Job Standorte

    • Standort Kaiserslautern

      Rheinland-Pfalz

      Deutschland

    Das ist dein Arbeitgeber

    Topdesk

    Topdesk

    TOPdesk ist einer der am schnellsten wachsenden Servicemanagement-Anbieter weltweit mit über 800 Mitarbeitern in 11 Ländern .

    Description

  • Sprachen
    Englisch
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Internet, IT, Telekom
    • Logo Topdesk

    Senior Infrastructure Engineer

    Topdesk
    Ort
    Kaiserslautern
    Arbeitsmodell
    Hybrid, Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)
    Nur Englisch
    Nur Englisch erforderlich

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